Documentation Engineer / Technical Writer

ABOUT BASETEN

Baseten powers inference for the world's most dynamic AI companies, like OpenEvidence, Clay, Mirage, Gamma, Sourcegraph, Writer, Abridge, Bland, and Zed. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. With our recent $150M Series D funding, backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction, we’re scaling our team to meet accelerating customer demand.

THE ROLE

We're looking for a Documentation Engineer / Technical Writer who will own our documentation strategy and execution, and treat it like a true product that impacts users every day. In this role, your writing will directly shape how thousands of developers understand and use Baseten. Great documentation isn't just about explaining features, it's about building the right mental models, reducing time-to-value, and creating those "aha" moments when complex concepts click.

You'll work at the intersection of product, engineering, product marketing, and our customers. You'll see features before they ship, understand the problems they solve, and translate that into clear, comprehensive documentation that helps developers succeed. If you light up at the thought of turning a complex topic into a beautiful guide, or obsess over finding exactly the right example to illustrate a concept, we want to talk to you.

RESPONSIBILITIES

Own our documentation

• Own Baseten's entire documentation—from getting started guides to advanced API and SDK references

• Write new documentation for every feature we ship, ensuring nothing launches without great docs

• Continuously improve existing documentation based on customer feedback, support patterns, and product evolution

• Establish and maintain documentation standards, style guides, and best practices

• Maintain our docs-as-code platform and proactively automate reference documentation

Shape how developers think about Baseten

• Create mental models that help developers understand how Baseten works and why it's designed the way it is

• Develop code examples and sample projects that demonstrate best practices and common patterns

• Ensure documentation serves developers at all levels—from those deploying their first model to ML engineers optimizing for production

Partner across teams

• Work closely with Product and Engineering to understand upcoming features and their customer impact

• Collaborate with Customer Success to identify documentation gaps and common pain points

• Partner with Product Marketing on technical content, blog posts, and product announcements

Measure and improve

• Track documentation metrics including usage, search patterns, and user feedback

• Identify and fix documentation gaps proactively based on support tickets and customer conversations

• A/B test different documentation approaches to improve comprehension and retention

• Build processes that make documentation a first-class part of our product development cycle

REQUIREMENTS

• 2-4 years of experience writing technical documentation, preferably for developer tools, infrastructure, or AI/ML products

• Exceptional writing ability—you can explain complex technical concepts clearly and concisely

• Technical aptitude to understand APIs, infrastructure concepts, and developer workflows

• Self-directed work style with ability to manage multiple documentation projects independently

• Experience working with documentation platforms, markdown, Git, and developer tools

• Portfolio of technical writing samples that demonstrate your ability to create clear, useful documentation

NICE TO HAVE

• Experience with AI/ML concepts, model deployment, or infrastructure tools

• Background in software engineering or technical role

• Experience building documentation systems from scratch

• Understanding of SEO and discoverability best practices for technical content

BENEFITS

• Competitive compensation package.

• This is a unique opportunity to be part of a rapidly growing startup in one of the most exciting engineering fields of our era.

• An inclusive and supportive work culture that fosters learning and growth.

• Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.

Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.

At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.