Dispute Operations Supervisor

Conduent’s Dispute Operations team is seeking a dedicated Supervisor to provide day-to-day leadership and oversight to a team of Dispute Operation Analysts. 

This role partners closely with another established Supervisor to ensure consistent guidance, regulatory compliance, and unified team performance. The Supervisor will help drive a “one-team” culture focused on preventing fraud and delivering exceptional service to cardholders.

Responsibilities

Supervise Dispute Operations Analysts: Oversee the daily activities, case handling, and performance of Dispute Operations Analysts to ensure efficient investigation workflows and high-quality customer interactions.

Drive Operational Excellence: Achieve and maintain KPI targets—including investigation quality, productivity, accuracy, and compliance metrics.

Provide Coaching and Development: Deliver timely 1:1 coaching, performance feedback, and skill development to support analyst growth and enhance investigative effectiveness.

Ensure Compliance & Process Adherence: Monitor adherence to fraud investigation procedures, regulatory requirements, and internal policies; promptly communicate updates or changes to the team.

Support Workforce Readiness: Coordinate training opportunities, identify skill gaps, and recommend development initiatives to strengthen team capabilities.

Promote Collaboration: Partner with peer Supervisor to ensure alignment, consistency in expectations, and seamless communication across all sub-teams.

Champion Continuous Improvement: Assess investigation trends, identify process enhancements, and contribute to best-practice solutions that improve operational efficiency.

Requirements

• High school diploma.

• 2+ years of supervisory experience in a call center or fraud operations environment.

• Demonstrated ability to coach, mentor, evaluate, and motivate employees.

• Adaptability and flexibility to meet evolving business and client needs. 

• Strong organizational skills with the ability to analyze information and make sound decisions.

• Excellent communication, problem-solving, and customer service skills.

• Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, and Teams.

Preferred

• Strong working knowledge of fraud processes, investigative procedures, and general contact center policies.

Flexible Working 

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.  

In this role, you can expect the following working conditions:

Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You 

Perks and rewards designed for you: 

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. 

Retirement Savings: We will support you as you save for your future. 

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. 

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. 

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. 

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. 

Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. 

Join Us 

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.  

We strive to create a culture where you can:  

• Bring your authentic self to work. 
• Grow and thrive, both personally and professionally.  
• Make a difference with our clients, in our communities, and with the millions of people we support.  

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! 

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $42,427 - $55,100. 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.