The Dispatcher coordinates the movement of goods, optimizing routes, supporting drivers, managing loads, and ensuring compliance while maintaining customer communication and documentation.
Purpose of Position:
The Dispatcher plays a vital role at the heart of daily operations, acting as the central link between drivers, customers, and internal teams. This role is responsible for coordinating, monitoring, and optimizing the movement of goods, ensuring on-time performance, compliance with procedures, and seamless communication across all channels.
A successful dispatcher is a strong communicator, strategic thinker, and calm problem-solver—able to adapt quickly to changing conditions, prioritize tasks, and make real-time decisions that keep operations running smoothly.
A successful dispatcher is a strong communicator, strategic thinker, and calm problem-solver—able to adapt quickly to changing conditions, prioritize tasks, and make real-time decisions that keep operations running smoothly.
Key Accountabilities:
- Route Planning & Optimization: Assign and adjust routes to maximize efficiency, reduce delays, and ensure timely deliveries and pickups.
- Driver Support & Coordination: Serve as the first point of contact for drivers, providing directions, instructions, and support throughout the day.
- Load Management: Schedule and track freight and package volumes, balancing driver capacity with service expectations.
- Issue Resolution: Respond promptly to unexpected events (traffic, mechanical issues, missed deliveries), finding solutions while maintaining service quality.
- System & Compliance Monitoring: Use dispatching and logistics systems (e.g., TMS, GPS tracking) to log activity, monitor performance, and ensure compliance with safety and company protocols.
- Customer Communication: Coordinate with customer service and clients to relay status updates, resolve concerns, and maintain positive relationships.
- Documentation & Reporting: Maintain accurate records of dispatch activity, incidents, driver logs, and daily reports.
Other Duties
- Performs other duties as required
Qualifications:
- Knowledge of truckload dispatch an asset
- ACE and Customs/border crossing experience an asset
- AS400/ICC experience an asset
Required Skills:
- Strong organizational and time-management skills — able to prioritize and manage multiple tasks efficiently
- Excellent verbal and written communication skills — clear, concise, and professional in all interactions
- Proven ability to multitask in fast-paced, high-pressure environments
- Creative and effective problem-solving mindset — able to think on your feet and adapt to challenges
- Exceptional attention to detail — accuracy is key in dispatch and compliance
- Strong self-discipline, initiative, and ability to work independently — dependable without constant supervision
- Collaborative and team-oriented attitude — works well with drivers, colleagues, and clients
- Working knowledge of routing software, GPS tracking systems, and transportation management systems (TMS)
- Understanding of DOT regulations and commitment to safety and compliance standards
Supervision: This position reports directly to the Operations Manager. Work is reviewed periodically by the supervisor or department leader to ensure progress and alignment with organizational goals. This role does not have supervisory responsibilities and does not include authority over other team members.
Working Conditions:
This position is based in a professional office setting and involves regular use of standard office equipment. Occasionally, minimal travel to other Challenger locations may be required.
Consolidated Fastfrate is compliant with all laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation, please do not hesitate to request it.
Working Conditions:
This position is based in a professional office setting and involves regular use of standard office equipment. Occasionally, minimal travel to other Challenger locations may be required.
Consolidated Fastfrate is compliant with all laws in providing accommodation to persons with disabilities and provides an accessible environment. We will accommodate persons with disabilities during the recruitment and assessment processes and persons with disabilities will be accommodated on hiring and during employment. Should you require accommodation, please do not hesitate to request it.
Top Skills
Ace
As400
Gps Tracking
Icc
Tms
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