Dispatcher Assistant (Fort Collins, CO)

Sterling Crane LLC

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Founded in 1954, Sterling Crane has been one of North America’s premier leaders in the heavy lift industry offering operated and bare rentals, sales, parts, and unparalleled service to all our customers. We boast one of the largest inventories of modern lifting equipment in North America, in excess of 1000 units.
We're winning a better way.
At Sterling Crane USA, you truly get the best of both worlds --the dynamic opportunities that come with being part of a growing, U.S. -based company, combined with the strength, stability, and long-term vision of being part of Marmon and Berkshire Hathaway.
The Dispatcher Assistant supports daily branch operations by assisting with dispatch scheduling, coordinating service calls, and providing administrative support to the team. This role helps ensure efficient job scheduling and communication with operators, while also performing office duties including invoicing, billing, recordkeeping, and customer service. The ideal candidate is detail-oriented, organized, and able to adapt quickly between dispatch and administrative responsibilities.

Key Responsibilities

Dispatch Support

• Assist with scheduling and coordinating service calls, jobs, and operator assignments.

• Communicate with drivers/operators to relay job details, changes, and updates.

• Answer incoming service calls, document customer requests, and enter jobs into the system.

• Provide backup coverage for the Dispatcher as needed.

• Track job progress and update schedules to ensure on-time service.

Office & Administrative Support

• Process and prepare customer invoices, billing, and related documentation as needed.

• Maintain accurate records of job tickets, purchase orders, and billing files.

• Perform general office tasks such as answering phones, filing, scanning, and ordering supplies.

• Assist with data entry, reporting, and other administrative tasks as assigned.

• Support customer service by handling inquiries and directing calls appropriately.

• Assist with certifying driver logs, monitoring drives HOS as needed.

Qualifications

• High school diploma or equivalent required; additional business or administrative coursework preferred.

• 1–3 years of experience in dispatch, administrative support, or a related office role.

• Familiarity with invoicing, billing, or basic accounting functions preferred.

• Strong organizational and multitasking skills with ability to manage shifting priorities.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn dispatch/accounting software.

• Excellent verbal and written communication skills.

• Ability to work independently and in a team environment under time-sensitive conditions.

Working Conditions

• Office environment with frequent phone and computer use.

• Standard business hours with occasional flexibility based on dispatch needs.

Salary: $45K+ DOE

Pay Range:

36,000.00 - 54,000.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.