Lead UX design initiatives, establish user-centric culture, conduct user research, manage a team of UX designers, and ensure compliance with regulations.
About Avalere Health
At Avalere Health, we are powered by a single, unifying mission to make EVERY PATIENT POSSIBLE. Our three capabilities – Advisory, Medical, and Marketing – move as one, seamlessly collaborating to ensure every patient is identified, supported, treated, and cared for, equally.
Achieving our mission starts with providing enriching, purpose-driven careers for our team that empower them to make a tangible impact on patient lives. We are committed to creating a culture where our employees are empowered to bring their whole selves to work and tap into the power of diverse backgrounds and skillsets to play a part in making a difference for every patient, everywhere.
Our flexible approach to working allows our global teams to decide where they want to work, whether in-office or at home based on team and client need. Major city hubs in London, Manchester, Washington, D.C., and New York, and smaller offices globally, serve as collaboration hubs allowing our teams to come together when it matters. Homeworkers are equally supported, with dedicated social opportunities and resources.
Our inclusive culture is at the heart of everything we do. We proudly support our employees in bringing their whole selves to work with our six Employee Network Groups – Diverse Ability, Family, Gender, LGBTQ+, Mental Health, and Race/Ethnicity. These groups provide opportunities to promote diversity, equity, and inclusion and to connect, learn, and socialise through regular meetings and programs of activity. We are an accredited Fertility Friendly employer with our Fertility Policy, enhanced parental leave, and culture of flexibility ensuring every employee feels supported across their family planning journey and can work in a way that suits their family’s needs.
We are deeply invested in supporting professional growth for our employees through day-to-day career experiences, access to thousands of on-demand training sessions, regular career conversations, and the opportunity for global, cross-capability career moves.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
About The Role
As the Director of User Experience (UX), you will be instrumental in shaping how critical medical information reaches its audience. You'll lead our agency's commitment to user-centric design, overseeing strategic UX initiatives that deliver intuitive and impactful digital solutions for healthcare professionals and patients.
What You'll Do
- Establish a long-term vision for user experience across medical communication platforms and products (HCP and Patient websites, digital tools for HCPs, patient resources, scientific platforms).
- Advocate for and instill a strong user-centric culture with cross-functional teams.
- Identify and drive future opportunities by monitoring emerging technologies, digital health trends, and UX best practices, to drive innovation and efficiency.
- Ensure that all UX design and content adheres to relevant medical regulations, accessibility standards, and ethical guidelines in healthcare communication.
- Leverage user research activities to understand the needs, behaviors, and motivations of diverse user groups.
- Analyze research findings to identify key pain points, opportunities, and user requirements, translating these into actionable design decisions.
- Support user testing plans to ensure that solutions are effective, intuitive, and meet user needs.
- Utilize expertise in design principles, UX standards, and technology frameworks to shape digital solutions, experience design, content strategy, and UI requirements.
- Take ownership of UX deliverables, ensure quality and consistency, and collaborate with Digital leadership to ensure cross-capability alignment.
- Recruit, mentor, and manage all levels of UX designers, fostering a culture of collaboration, continuous learning & growth, and design excellence.
- Define and implement effective UX tooling and processes to maintain team efficiency, agility, and quality.
- Define processes and rules of engagement.
- Partner with cross-disciplinary teams (Client Services, Strategy, Engineering, and Creative), fostering enthusiasm for UX and embedding best practices.
- Plan and facilitate workshops to translate complex requirements into intuitive design strategies.
- Articulate design decisions, user research findings, and UX strategies, clearly and compellingly to internal and external teams.
- In agency settings, effectively manage stakeholder expectations regarding UX deliverables and project timelines.
- Ensure accurate time tracking, strong team alignment, and overall project health.
- Establish key performance indicators (KPIs) for user experience success, such as usability, engagement, and content comprehension.
- Utilize data and user feedback to continuously refine design solutions, to improve user outcomes and meet business objectives.
Strategic Leadership & Vision:
User Research & Insights:
UX Design & Prototyping:
Team Leadership & Management:
Stakeholder Engagement & Collaboration:
Measurement & Optimization:
About You
- A Bachelor's or Master's degree in a related field.
- At least 3 to 5 years of experience at leadership level 10 to 15+ years of experience in the field of UX Design.
- Significant experience (3+ years) working in a highly regulated sector is preferred.
- Exemplary presentation and storytelling skills, confident in articulating complex UX concepts, research findings, and strategic recommendations.
- An expert influencer and negotiator, always advocating for user needs whilst balancing competing priorities and stakeholder perspectives.
- Someone who thrives in dynamic environments where information might be evolving or incomplete.
- A structured, analytical mindset, able to synthesize complex requirements into manageable parts that translate business goals and user needs into compelling, innovative solutions.
- Detail focused, but big-picture minded - can dive into the specifics of an interaction flow whilst always keeping the overarching strategic goals in mind.
- A proven track record of building, leading and scaling high-performing UX teams within a regulated industry. A passion for elevating team performance through mentorship, inclusion, and collaboration.
- Proven success in delivering omni-channel digital projects and large-scale platform initiatives, informed by data.
- A compelling portfolio that demonstrates strategic impact on products and organizations, and end-to-end UX Design expertise.
- Comfortable working both independently and with interdisciplinary teams.
You are a strategic UX leader with a blend of empathy, expertise, and leadership. You thrive in complexity, balance creativity with strategy, and inspire others with a thoughtful, human-first approach to design. You lead by example—driven by a passion for making a real impact on patient and healthcare professional (HCP) outcomes.
What we can offer
You will receive a 401K plan with an employer match contribution up to 4% (immediately vested), as well as life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. Enjoy flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. We provide 20 vacation days plus one personal well-being day, recognise 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August.
Access free counselling through our employee assistance program and personalized health support. Our enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. You can also benefit from continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.
We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.
Top Skills
Digital Tools
Prototyping
User Research
Ux Design
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