Director Testing Automation

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

We are seeking a dynamic and experienced Director of Testing Automation to lead the enterprise-wide testing automation strategy for our business. This individual will be responsible for building and scaling automated testing frameworks and teams to support our core business systems, including claims processing, enrollment, provider data management, web portals & Apps, and third-party integrations. The ideal candidate has deep experience in QA strategy, test automation, and leading cross-functional teams in the healthcare payor space, ensuring quality delivery and regulatory compliance.

Responsibilities Include:

•   Enterprise QA Strategy:

  • Develop and execute a comprehensive test automation strategy aligned with business objectives, ensuring scalable, repeatable, and efficient quality assurance practices across all systems and applications.

• Automation Framework Development:

  • Lead the design, implementation, and continuous improvement of robust test automation frameworks covering system features, UI, APIs, 3rd party integrations, and end-to-end workflows.

• Team Leadership:

  • Build and manage a team of software quality assurance engineers and QA analysts, providing mentorship, career development, and fostering a culture of continuous improvement.

• Vendor & Tool Management:

  • Evaluate, select, and manage testing tools, automation platforms, and partnerships, ensuring alignment with the organization’s AWS technology stack and regulatory needs (e.g., HIPAA compliance).

•   Collaboration & Integration:

  • Partner with Engineering to integrate automated testing into CI/CD pipelines and overall SDLC. Partner with the business teams to coordinate and manage User Acceptance Testing and End-to-End Testing.

• Performance & Scalability Testing:

  • Oversee performance, load, and scalability testing strategies to ensure systems can handle peak volumes (e.g., open enrollment periods).

• Compliance & Documentation:

  • Ensure all testing artifacts are thoroughly documented, audit-ready, and aligned with healthcare regulations and security standards.

• Metrics & Reporting:

  • Define, measure, and communicate key QA and automation KPIs to executive leadership, highlighting quality trends, release readiness, and areas for improvement.

Qualifications:

Required Skills and Abilities:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field

• 5 years of experience in QA/testing with at least 3 years in a leadership role

• Strong expertise in test automation tools and frameworks (e.g., Selenium, Postman, etc.).

• Experience implementing automated testing in CI/CD pipelines using tools like Jenkins, GitLab, AWS CodePipeline, or similar.

• Experience withing healthcare industry (provider or payor) with knowledge of healthcare compliance standards (e.g., HIPAA, HITECH) and experience testing secure, compliant systems.

Preferred Qualifications:

• 10 years’ experience in QA testing

• Experience working with a healthcare payor platform

• Proficiency in reporting tools such as SQL and Tableau

Work Location:

• This position is remote

Leadership Skills & Behaviors:

●        Strategic Thinking – Knack for sorting through clutter to find the best route, often by pulling up from the current complexity to identify patterns that guide future direction and allow one to narrow the options and articulate the options from which others can work backward.

●        Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome.  Critical to this is an ability to think beyond their own function.

●        Systems/Analytical Thinking – Demonstrates the ability to think fluidly and integrate information.  Able to anticipate non-linear and non-obvious relationships. Often includes an ability to think holistically/conceptually – very powerful when accompanied by ability to communicate & clarify tactically.

●        Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives that test assumptions and thinking.  Considers different points of view, sometimes with fragmented information, to arrive at practical, effective, actionable next steps.

●        Communicate – Managers discuss the company’s vision and strategies, the department’s direction and goals, and in times of crisis, what we know and don’t know to make sure team members know what they need to know.

●        Clarify – As managers, it’s up to us to clarify what good looks like. What do we expect? What do our clients, customers or colleagues need? If our teams are not performing as expected, managers must clarify expectations and ensure understanding.

●        Coach – Managers provide recognition and feedback; help team members find solutions to challenges; amplify good and filter weaker aspects of organizational culture and the work as they coach employees in their day-to-day performance and their growth and career development.

●        Connect – Managers help our teams see their collective purpose and how their work connects to the greater whole. We connect people within our company and network.

●        Customize – As managers, we need to understand what makes each team member unique, and then customize, tailor and adapt how we support them.

Centivo Values:

●        Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

●        Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

●        Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.