Director, Technical Product Management

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. 

PetPlace is seeking a Director, Technical Product Management to lead the strategic direction, vision, and execution of our rapidly growing digital platform. Reporting to the Vice President of Product, the Senior Director will oversee a team of product managers and partner closely with engineering, design, and operations to deliver compelling products that improve the lives of pets and their people.

This is a high-impact leadership role responsible for scaling the product organization, building a customer-obsessed product culture, and defining cross-functional roadmaps that align with company goals. The ideal candidate brings a blend of strategic thinking, strong execution, and experience building scalable consumer-facing platforms.

Job Location: Remote 

 
Main Responsibilities:

• Product Strategy & Vision: Define and own the product strategy and roadmap across PetPlace’s digital platform, aligning with business goals and user needs.
• Team Leadership: Manage and mentor a team of high-performing product managers. Foster a collaborative, data-driven product culture focused on rapid learning and continuous improvement.
• Execution & Delivery: Drive cross-functional execution of new features and experiences, ensuring timely delivery, clear requirements, and high-quality outcomes.
• Customer-Centric Innovation: Use market research, customer feedback, analytics, and testing to guide product direction. Champion the voice of the customer in every decision.
• Cross-Functional Collaboration: Work closely with Engineering, Design, Marketing, CX, and Business Development to deliver value across the entire customer lifecycle.
• Product Operations & Measurement: Establish best practices for product planning, documentation, experimentation, and measurement of success metrics (adoption, engagement, retention, revenue impact).
• Market Intelligence & Competitive Analysis: Stay informed on pet care, insurance, and digital commerce trends to identify opportunities and shape differentiated product experiences.

 
Qualifications:

• 10+ years of product management experience, with at least 5 years managing product teams
• Demonstrated success in building and scaling digital platforms, ideally in e-commerce, marketplace, or pet/healthtech sectors
• Strong understanding of agile methodologies, product discovery frameworks, and full product lifecycle management
• Excellent communication and leadership skills, with the ability to influence cross-functional teams and senior stakeholders
• Strong analytical and prioritization skills; experience using data to inform decisions and validate hypotheses
• Proven experience in customer journey design, market segmentation, and outcome-driven product planning
• Experience with Scaled Agile, SAFe SA certification required
• Bachelor’s degree required; MBA or advanced degree a plus

 
Preferred Qualifications:

• Experience with pet care, insurance, wellness, or adjacent industries
• Familiarity with UX design and experimentation tools (e.g., Figma, Amplitude, Optimizely)
• Experience with community platforms, mobile apps, and subscription-based product models
• Startup or scale-up experience, especially in fast-paced, mission-driven environments

 
Why Join Us?

• Shape the future of pet care by leading a bold, digital-first product strategy
• Work in a mission-driven company where your decisions have direct impact on pets and pet parents
• Join a collaborative, growth-focused team with strong executive support
• Competitive salary, equity, and benefits in a remote-friendly environment

PetPlace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)