Glory Global Solutions
Director, Solutions Management – Financial Institutions
Be an Early Applicant
The Director of Solutions Management is responsible for product strategy, development lifecycle, team leadership, and achieving revenue targets in financial institutions across the Americas.
The Glory Americas Director of Solutions Management is responsible for defining the vision, strategy, and roadmap for the role's designated product line, focused on the Americas markets. This includes accountability for:
- Managing the product development lifecycle from concept to sunset. This includes all the components of the solution, including but not limited to hardware, software, integrations (third-party and native)
- Collecting, analyzing, presenting, and sharing information, serving as the subject matter expert on all key product strategy, development, and go-to-market aspects of the product line: competitors, positioning and differentiation, market research, customer communication, customer experience, and go-to-market
- Ensuring ultimate product line performance and quality. Executive sponsor / leader on product line roadmap needs working in tandem with global teams
- Performance and professional development of team (direct reports and/or dotted line colleagues)
- Serving as a business leader in the company, supporting all strategic initiatives and leading select initiatives as needed
This role is accountable for achieving product line goals including revenue and profitability targets, customer value delivered, and scalable, efficient solution delivery.
Salary starting at $145,000 annually + OTE, with the final offer determined based on qualifications and experience
Ideally, the candidate will be located near one of Glory’s U.S. offices (Atlanta, GA; Lisle, IL; Watertown, WI; or Carrollton, TX), but candidates outside these areas are still encouraged to apply.
Key Responsibilities
Business Leadership and Team Management
· Lead assigned product team, acting as a role model and mentor for team members
· Hold accountability for individual team member performance on every aspect of their roles
· Lead other teams / projects as necessary to further the overall state of the company; serve as executive change agent. Effectively interact with stakeholders at all levels of the organization.
· Identify and execute continuous improvements related to products and business processes.
· Run projects as necessary to further product line goals; prepare and provide project status to executive team.
· Develop and manage initiative plans, budgets, resource needs, and execute initiatives accordingly.
Product Expertise and Strategy
· Stay abreast of and/or conduct current research with analysts, customers, competitors, partners and internal teams to identify, articulate & prioritize market problems and related product opportunities.
· Define product family's strategy aligned with company goals and market opportunities
· Establish strategic market position and go-to-market approach for product line, based on market data, competitive analysis, customer research, and internal abilities.
· Serve as subject matter expert and liaison for North American functions, bringing market-specific focus to all key strategic decisions. Ensure all related colleagues are organized and enabled for readiness in all aspects of product line development and delivery.
· Provide thought leadership for the market, directly and through team members.
· Identify and communicate product-related risks, issues and implications across all global stakeholders. Perform impact analysis and lead or escalate the need to lead cross-functional teams in resolution.
Solution Innovation and Market Awareness
· Determine product line strategy including product positioning and value propositions for all stakeholders (customer and internal).
· Lead team to develop, implement, and manage new product ideas, roadmaps, defect and enhancement lists, quantifiable prioritization scoring, business cases, customer use cases, and product launch plans.
· Develop / enable team to communicate the economic rationale for product enhancements and new product launches.
· Lead product manager direct reports and/or and cross-functional working teams in the development and launch of new products, including business case creation, organizational enablement, KPI development, operating model creation, delivery workflows, etc.
Sales Readiness and Support
· Ensure effective positioning, pricing and packaging strategy for product lines is in place.
· Run or guide sales enablement, providing content, expectations, and success criteria for selling product line.
· Ensure team executes the development of sales tools for North America markets, maintaining currency and relevance.
· Partner with marketing in the creation of collateral, presentations, and user documentation that describes benefits and features of solutions.
· Work with sales and other customer-facing colleagues to identify, qualify, and pursue opportunities.
· Assist with RFPs and gathering customer requirements as needed.
· Attend industry trade shows.
· Create / train teams on software and hardware demos as applicable. Run demos and ensure team can perform the same as needed for internal stakeholders, executives, customers, market events, etc.
Ongoing Management
· Ensure effective ongoing creation and management of product roadmaps based on market data, business targets, and company resources and priorities.
· Ensure effective management of the full lifecycle of owned product lines in North America, from concept through revenue generation to end of life.
· Directly and through assigned product team: run the go-to-market process and drive ongoing continuous improvement for product lines. Own pricing, packaging, promotion, positioning, etc. Ensure a smooth and high-quality implementation/ experience for customers, partners and Glory overall.
· Design and guide or implement product performance monitoring for assigned products.
Skills, Knowledge & Expertise
Education Level:
· Bachelor’s degree or equivalent work experience.
Qualifications:
· 10+ years of progressive experience to include Product Management, Technical Solution Support, Software Product Development, Product Ownership, and/or Program Management
REQUIRED SKILLS AND COMPETENCIES
· Excellent collaborative and problem-solving skills, ability to create and implement innovative solutions to problems.
· Experience with IoT products and SaaS solutions.
· Understanding of Agile development principles.
· Must possess outstanding verbal and written communication skills and proficiency in time management to handle deadline pressures and multiple assignment and clients simultaneously.
· Self-disciplined, self-starter, high motivated, strong ability to develop effective teams and be a significant contributing member through hands-on execution.
· Ability to develop and communicate conceptual ideas including design rationale and business cases to all levels of the organization, from Board / C-Level to new first-job employees.
· Ability to assess a situation with multiple viewpoints, identify priorities, create a plan, and execute on the plan which delivers on company objectives.
· Must be process-focused. Must be able to take accountability for projects and issues and drive to completion or resolution (through direct ownership or cross-functional collaboration as appropriate).
Preferred Skills and Competencies
· Knowledge of Pragmatic Institute principles.
· Experience in Financial and Retail industries.
· Demonstrated history in successfully bringing products to market.
· Conversational Japanese language skills.
Job Benefits
Pay Range: $145,000-$168,000 + Compensation incentive plan $25,000 OTE, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
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