Director, Revenue Operations

About Us

At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Our mission is clear: to deliver better business outcomes to our clients, so they can focus on delivering the best legal service and outcomes to their clients. 400+ enterprise businesses and 55K+ legal professionals trust Litify to amplify their impact with innovative technology and service that stands the test of time.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America along with numerous awards for our unparalleled software. With offices in the vibrant cities of New York and New Orleans, we’re at the heart of legal innovation.

About the Role

We’re seeking a Director of Revenue Operations to lead and scale our revenue engine across marketing, sales, and customer success. This role will design and optimize the systems, processes, and analytics that drive predictable growth. The ideal candidate is a strategic operator who thrives at the intersection of data, technology, and go-to-market strategy.

• Partner with the SVP of Sales and executive leadership to define and execute a data-driven revenue strategy aligned with company goals.
• Design, document, and optimize revenue processes across the customer lifecycle, from lead generation to renewal and expansion.
• Own and enhance the GTM tech stack to ensure data integrity, scalability, and team productivity.
• Extensive hands-on experience with Salesforce CPQ, including configuration, pricing rules, product setup, and system administration to ensure seamless sales operations.
• Build and maintain accurate forecasting models; collaborate with Finance to report on key revenue metrics and performance trends.
• Develop and maintain dashboards and KPIs that provide clear visibility into pipeline health, conversion rates, and customer lifecycle performance.
• Partner cross-functionally with Marketing, Sales, Customer Success, Product, and Finance to align on targets, handoffs, and incentive structures.
• Build, mentor, and lead a high-performing Revenue Operations team that scales with company growth.
• Analyze historical performance, market potential, and account data to inform territory design, segmentation, and coverage models.
• Collaborate with Sales Leadership, Strategy, and Finance to align territories and headcount plans with business objectives.
• Support GTM planning cycles by providing data-driven insights, scenario modeling, and performance analysis.
• Maintain clean, accurate CRM data (e.g., Salesforce) through process governance and change management.
• Monitor and evaluate sales coverage effectiveness, proactively identifying and resolving gaps.
• Empower Sales teams with actionable dashboards, reports, and insights that drive execution and accountability.
• Partner with Marketing Operations to optimize lead flow, streamline MQL-to-SQL handoffs, and improve conversion efficiency.
• Lead special projects such as market expansion, vertical alignment, and sales capacity modeling.
• Oversee sales prospecting programs in partnership with Account Executives and SDRs to maximize pipeline generation.

• 8+ years of experience in Revenue Operations, Sales Operations, or a related function.
• Proven experience supporting high-growth B2B SaaS or technology companies.
• Strong expertise in CRM and marketing automation systems
• Deep understanding of revenue analytics, pipeline management, and GTM metrics.
• Exceptional communication, leadership, and project management skills.
• Analytical mindset with the ability to translate data into actionable insights.

Disclosure:

The estimated base salary pay range for this role is $180,000-$200,000. You may also be offered a bonus and benefits.

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. 

Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company.  

The range above is for the expectations as laid out in the job description, however we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate.