Director, Quality Assurance - Fidelity Workplace Consulting

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Fidelity Workplace Consulting seeks a Director of Quality Assurance to define, build, and lead the quality strategy for our highly customized retirement plan administration solutions. You will own the end-to-end QA operating model—spanning technical and business validation—and partner closely with delivery teams, business analysts, and clients to embed quality into every phase of the lifecycle. This is a transformational leadership role for a new and growing QA function, with the mandate to move from ad-hoc testing to a structured, scalable, risk-based program.

What You’ll Do (Responsibilities):

• Own the QA Strategy & Operating Model

  • Design a risk-based quality framework aligned to business outcomes, client commitments, and regulatory expectations.

  • Define governance, entry/exit criteria, sign-off standards, and release readiness processes.

• Balance Technical & Business Validation

  • Establish methods that verify technical correctness (e.g., automation, integration, ETL-ELT/data pipeline testing) and business integrity ('does the output make sense?'), including plan rules, calculations, and operational feasibility.

  • Create reference datasets, reasonableness checks, reconciliations, sampling strategies, and controls for complex client customizations.

• Build & Lead the Team

  • Hire, mentor, and develop a high-performing QA team; create role definitions, career paths, and a culture of learning, empowerment, and clarity.

  • Coach teams to make quality a shared responsibility.

• Implement Tools & Best Practices

  • Drive adoption of automation, test data management, defect taxonomy, triage, and root-cause analysis.

  • Leverage Jira (and related toolsets) for workflow, traceability, and reporting.

• Deliver Measurable Outcomes

  • Establish and track KPIs: defect escape rate, DRE (Defect Removal Efficiency), test coverage, UAT pass rate, cycle time, rework %, automation coverage, MTTR, and data quality scoring.

  • Create feedback loops and continuous improvement plans across teams.

• Partner Across the Business

  • Collaborate with Workplace Consulting teams (Consultants & Developers) to ensure alignment on quality criteria and readiness.

  • Lead go/no-go decisions and facilitate UAT with business stakeholders.

Key Outcomes in Your First 12 Months:

• A documented QA strategy and playbook implemented across delivery teams.

• Defined governance (RACI, standards, escalation paths) and a functioning defect management process.

• Baseline quality metrics established with quarterly improvement targets.

• A staffed and trained QA team with consistent practices and repeatable templates.

• Improved go-live readiness and reduced defect escapes into production.

The Expertise and Skills You Bring

• 10+ years in quality assurance or audit, including leading risk/quality assessments.

• Demonstrated success building QA functions and transforming testing processes.

• Experience in retirement plan administration or financial services strongly preferred.

• BA/BS/MIS degree (or equivalent).

• Proven leadership across diverse teams and complex programs; strong communication, judgment, and stakeholder management.

• Experience with automation tools, CI/CD-aligned testing, and data/ETL validation.

• Comfortable in fast-paced, evolving environments; passionate about product quality, customer experience, and efficiency.

• Jira (and Confluence) experience a plus.

Preferred Tools/Technologies (nice to have)
Selenium/WebDriver, Postman/REST-assured, JMeter/k6, PyTest/Robot Framework, SQL/Snowflake/, , Airflow, data reconciliation tools, Git/GitHub, CI/CD pipelines (e.g., Jenkins/Azure DevOps), GitHub Copilot, Jira, XRAY.

The Team

Fidelity Workplace Consulting, part of Workplace Investing (WI), delivers highly customized benefits administration solutions. The Data Consulting Practice works closely with clients, Consulting teams, Relationship Management, and WI DC/DB Operations to drive operational excellence under tight deadlines.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position.