Director of Product, Payments

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

You will own the strategy and execution of Qualia's payments network—a mission-critical platform sitting on top of trillions of dollars in real estate transaction payments. 

• Define the vision and roadmap for a payments network at scale. You will set a long-term product vision for our payments platform that powers a seamless home purchasing and refinancing experience. You will be responsible for facilitating money movement and exchange of value while fueling growth for the business. You'll translate emerging payment capabilities into a clear roadmap and prioritize features that deliver step-change improvements in speed, reliability, and user experience
• Build critical payments infrastructure. Executing your strategy will include payment routing, processing, settlement, and reconciliation that serves the unique needs of real estate transactions and trust accounting. You will architect capabilities for the real estate vertical, ensuring compliance with financial regulations, managing fraud and risk, and delivering robust, high-performing payment experiences that our customers and partners can trust
• Drive platform performance and reliability. You will set aggressive performance targets, measure success, and work with engineering to deliver a payments platform that processes millions of dollars daily with exceptional uptime and accuracy
• Collaborate across disciplines. You will work across Engineering, Operations, Risk, Legal, and Go-to-Market to align on product roadmap and deliver integrated payments solutions that meet both business objectives and regulatory requirements
• Mentor and scale a product team. You will hire, coach, and lead a team of product managers focused on different aspects of the payments network—from payment methods and processing to risk management and reconciliation. You deeply care about your team's growth and development, providing guidance while fostering autonomy
• Stay ahead of payments industry trends. You will track developments in payment technology, alternative payment methods, fraud prevention, regulatory changes, and vertical-industry dynamics. You'll bring fresh ideas and best practices to Qualia, ensuring our payments network remains at the forefront of innovation in real estate fintech

• 8+ years of product management or engineering leadership experience in payments, fintech, or financial services with at least 3+ years managing product managers.
• Deep technical expertise in payment systems and are comfortable with payment processing architecture, transaction flows, settlement and reconciliation, fraud prevention, and compliance requirements.
• A track record of building and scaling payment platforms that serve multiple business customers. You have deep platform payments product management know-how, building flexible products that empower a range of business and consumer customers.
• Data-driven and comfortable defining and analyzing KPIs and using data to optimize payment acceptance rates, reduce costs, and improve customer experience.
• Experience navigating complex regulatory environments, including PCI compliance, AML/KYC requirements, state money transmitter licenses, and financial services regulations.
• You thrive in high-stakes, mission-critical environments where payment reliability and security are paramount. You understand that payments are the lifeblood of our customers' businesses.
• You communicate crisply and build trust across functions and stakeholders. You excel at building relationships internally and externally and inspiring teams to maximize their potential.

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

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