Director, Product Management

Ready to be a Titan?

We’re looking for a Director of Product to lead the development of our two-sided marketplace from the ground up. In this role, you’ll be both a strategic leader and a hands-on builder—owning the roadmap, defining the core experience for both sides of the marketplace, and rolling up your sleeves to execute in a fast-moving, early-stage environment.

This is a rare opportunity to shape a high-impact product from day one, working closely with founders, design, engineering, and early users.
What you'll do:

• Define and own the vision, strategy, and execution for the ServiceTitan Marketplace, driving adoption and value for consumers and contractors.

• Establish and drive key marketplace metrics: match rate, fill rate, repeat usage, and user satisfaction, etc.

• Shape and refine the strategy for scaling into new categories, geographies, or verticals.

• Build and optimize the full journey: onboarding, matching, booking, and feedback loops.

• Be an individual contributor in the early stages writing specs, analyzing user behavior, managing sprints, QAing features, and running experiments.

• Collaborate cross-functionally with engineering, UX, partnerships, marketing, and customer success to deliver end-to-end solutions.

• Eventually hire and mentor a team of PMs as the product scales

• Stay ahead of industry trends in platform ecosystems, app marketplaces, and commerce enablement.

What you'll bring:

• 10+ years of product management experience, with at least 3–5 years leading platform or marketplace products.

• A track record of launching and scaling marketplaces, ideally within B2B SaaS or enterprise environments.

• Proven success owning zero-to-one product initiatives, especially in early-stage environments.

• Customer-obsessed mindset with a passion for building delightful, scalable, and business-critical experiences.

• Strong analytical and decision-making skills, using data to define success and prioritize initiatives.

• Excellent communication skills, with the ability to inspire and align stakeholders across technical and non-technical audiences.

• Experience leading high-performing teams, with a focus on impact, speed, and continuous learning.

• Bachelor’s degree required; MBA or related graduate degree is a strong plus.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $221,400 USD - $296,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.