Director, Product Management- Operations Technology

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are seeking an experienced Director, Product Management to join our team in support of Operations Technology aligned with Customer Success. As a Director Product Manager, you will play a critical role in advancing athena and domain business objectives through the strategic use of technology.  This includes working closely with business partners to ensure athena leverages sound business process management techniques, develops thorough business requirements and standard operating procedures (SOPs), adopts best fit technologies, maximizes application off-the-shelf capabilities, and strategically develops and enhances of our Operations Technology solutions, with a specific focus on Salesforce, Cornerstone and other Customer Success Technologies.   

Position Summary

This role will be responsible for developing and executing a comprehensive product strategy as well as managing the roadmap for our Operations Technology solutions.  This role will be responsible for ownership of complex and/or multiple product areas within the Operations Technology system portfolio.  This includes collaborating with cross-functional teams, including finance, sales, customer success, and IT, to gather and analyze business requirements, translating them into actionable product features and enhancements.  This position will work daily within scrum to ensure effective definition and writing of user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.  

You are comfortable in the Customer Success space, working closely with enterprise clients and understanding how they work and think, can craft approaches that are effective for important external stakeholders. You possess a developed understanding of Customer Success, strong analytical, critical thinking and problem-solving skills, advanced negotiation skills, and energy & enthusiasm for solving unknowns. You can use data to drive product decisions. You see ahead clearly, can anticipate future consequences and product trends accurately. You can align execution to organizational vision by prioritizing and context-switching in a fast-paced environment to drive results against several projects simultaneously. You possess excellent communication skills, executive presence, and command of group dynamics to drive team and stakeholders to effective decisions or consensus 

Responsibilities

Product Ownership:

• Act as Customer Success in IT, possessing deep business acumen, Customer Success subject matter expertise, and technical process.
• Collaborate with the Product Management Executive Director to identify business opportunities that can drive the success of our solutions.
• Ensure that product decisions align with organizational goals and objectives and program success criteria.
• Actively monitor and collaboratively manage the Operations Technology enhancement and bug fix backlog.
• Proactively evaluate Customer Success for areas of improvement.
• Assist in the identification of customer requirements and translate them into actionable epics and user stories.

Product Management Collaboration:

• Serve as Product Owner for scrum teams across areas of assigned accountability.
• Help to remove obstacles to effective and efficient product and program delivery.
• Dedicate time to learning and research to stay current with the latest technological advancements and industry trends.
• Foster strong relationships with key stakeholders, including Customer Success teams, IT teams, and end-users, to ensure their needs are met and their feedback is incorporated into product development and enhancement processes.
• Partner with Product Management leaders to be the voice of product decisions within the organization.
• Act as accountable party for the portfolio and product strategy of assigned product area, via product roadmaps.
• Collaborate with key stakeholders to ensure your team develops expertise in market and competition for your services.
• Assist Product Management Director with Product Launch decisions, including the management of all alpha/beta feedback.

Typical Qualifications

• 5+ years of relevant product management experience and/or extensive Operations Technology domain knowledge, especially as it relates to Customer Success.
• 5+ years working with stakeholders in a business environment, working across cross-functional groups.
• Experience delivering enterprise platforms (e.g. Workday, Salesforce, Fusion, PeopleSoft, etc.).
• Technical understanding of data pertaining to Enterprise Business Applications, ability to gut check technical feasibility and timelines, and remove technical development barriers.
• Experience managing tech in a SOX and SOC1 environment.

People Leadership:

• Lead, mentor, and develop a high-performing team of product managers and associates, fostering a culture of collaboration, innovation, and continuous improvement.
• Encourage professional growth and development by providing regular feedback, coaching, and opportunities for skill enhancement.
• Promote a positive team environment that values diversity, inclusion, and open communication, ensuring all team members feel empowered to contribute their ideas and perspectives.
• Drive team engagement and motivation by recognizing achievements and celebrating successes, while also addressing challenges and areas for improvement.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.