Job Description
Position Title: Director, Product Development
Reports To: LLS Chief Technology Officer
Department: Technology
Primary Location: US CA Monterey Headquarters
Additional Location: US (Remote)
Classification: Salary
Position Summary
The Director, Product Development is a senior leadership position that defines and delivers the product vision, strategy, and roadmap, leading a team that is responsible for the launch of new, and enhancement of existing products and services. This position leads the Product Development team which is responsible for preparing product strategy recommendations, providing expert consultation, and performing assessments and analyses supporting corporate priorities, market strategies, product strategies and product launches. This is a multi-faceted position that requires strong interpersonal communication skills and the ability to work across teams delivering results in a fast-paced environment. The successful individual will possess the ability to solve business challenges with technology while establishing long-term solutions to improve the quality and delivery of LanguageLine’s products and services.
Essential Functions
The ideal candidate will help define and execute the product vision for LanguageLine Solutions. This is a high visibility role, meaning that the optimal candidate will be comfortable driving critical business decisions in a fast paced, high pressure, and often ambiguous environment. The successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and an effective influencer able to operate at all levels of the organization. The candidate will serve as an evangelist for LanguageLine products and services and represent these products/services internally and with key vendors and clients.
This candidate will also possess both a strong technical background that enables him/her to easily interact with Product Engineering team members as well as a strong business background that enables him/her to collaborate effectively with other teams within the business including Product Management, Sales, Operations, Marketing, Quality Assurance and Finance.
Key Essential Functions
Vision, Strategy, Prioritization, Product Evangelization, and Product Development. This role requires high drive for customer satisfaction and delivering on results
Lead and inspire the Product Development team in envisioning and building world-class products that will benefit and delight customers and contribute to LanguageLine’s top and bottom-line growth.
Be an advocate for customers and drive innovation on their behalf. Understand and translate market requirements with substantiated customer/market feedback to support the product definition.
Anticipate the impact of the changing language access industry and regulatory environment on existing market segments and products and propose strategies, tactics, and new or modified products accordingly.
Lead cross functional teams in the research and analysis of new product concepts and product modification requests ultimately building a business case including product specifications.
Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines.
Collaborate with leadership and cross-functional product teams to form roadmaps in support of the strategic plans and customer needs and identify new opportunities for existing and new products.
Break down the strategic roadmap into a focused series of activities and deliverables that the team can rally around.
Plan and prioritize product features and requirements from conceptual stages through product life cycles to optimize revenue and meet operational, financial, and corporate objectives.
Collaborate on key design considerations and key architectural decisions.
Remove organizational and operational bottlenecks that impede product innovation, time to market, and execution.
As a key product stakeholder, be willing to do what is required to help the team, and to deliver to plan.
Facilitate internal communication and decision making for product-related issues.
Lead, coach, and mentor team members, upcoming leaders, and employees. Model effective leadership, mentorship, and coaching for all employees.
Lead and directly manage a team of Product Analysts to successfully define and deliver LanguageLine’s product vision, strategy, and roadmap.
Supporting LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.
Additional Functions
Provide product expertise on company initiatives and other projects/tasks.
Develop in-depth knowledge of competitive products and contribute to analysis of competitive strengths and weaknesses.
Research and understand changing business environments, both external and internal, including but not limited to market factors, customer needs, trends, legal regulations, audit and compliance policies, information security, strategy adjustments, organization strategies, etc.
Perform such duties and assume such other responsibilities as may be required.
The minimum and maximum full-time annual salary for this role is listed below, by location. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US CA Monterey Headquarters and US (Remote) pay range is $165,000.00 - $180,000.00 USD Annually. This role is also eligible for bonus potential. In addition, we offer a comprehensive benefits package including medical, dental, vision, and a 401(k) plan.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
We expect to accept applications for 60 days from posting date.
Interested candidates are encouraged to apply by visiting our careers site, where you can review the full job description and submit your application online.
Qualifications
Required Qualifications
Minimum 10 years’ experience leading Product Management, Product Development, or Product Engineering teams in a software-driven industry.
Proven track record defining product vision and transforming that vision into market reality.
Excellent critical thinking, analytical problem-solving and negotiating skills.
Demonstrated strategic orientation pertaining to Product Placement, Marketing, R&D, and Vendor collaboration.
Superior analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success.
Skillful at building consensus and making thoughtful, data-driven recommendations for key decisions including prioritization, scope, solution design, issue management, risk identification and mitigation.
Excellent written and verbal communication skills. Comfortable speaking in front of a room full of industry or company executives, actively engaging with existing and prospective clients in discussions about product features and capabilities and diving deep into the details of a product requirement with a software or quality assurance engineer.
Masterful at cross-functional communication to ensure all stakeholders have everything needed to collaborate effectively.
Proven “radar” for recognizing when a given problem or solution needs additional guidance or knowledge and ability to seek out required information from experts throughout the organization.
Strong experience delivering solutions that delight customers and stakeholders and deliver on the intended value proposition; similarly, experience with helping stakeholders understand when / why a given solution will not deliver the value / results envisioned.
Excellent team building, mentoring, and leadership abilities.
Proven ability to manage multiple activities in parallel and to deliver product features on time.
Ability to see multiple solutions to problems and identify the optimal one for the situation.
Must possess excellent business judgment and a practical, common-sense approach to getting things done.
Bachelor’s degree in business, Computer Science, or a related field from an accredited college/university or equivalent business experience.
Preferred Qualifications
Master’s Degree from an accredited college/university.
Experience using rapid prototyping and other creative mechanisms to gather direct customer feedback early in the product development process.
Experience in working across multiple cultures, countries, and working with complex geographically diverse teams.
Technical aptitude and an interest in new and upcoming technologies to ensure the best possible solutions for clients.
Experience with Pragmatic Product Development Methodology and Jobs to be Done (JTBD) Framework.
Travel Requirements
- Up to 25% travel requirement for this position.
Disclaimer
Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at [email protected].
For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time,
Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)
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