Director of Partner Success

We're looking for a Director of Partner Success to own the health, growth, and long-term value of a portfolio of college and university partners. This role is a key member of our Customer Success organization, responsible for driving renewals, expansion revenue, and deep platform adoption as higher education leaders modernize enrollment operations with EdVisorly's AI-powered platform.
As Director of Partner Success, you'll serve as the strategic owner of partner relationships and outcomes across your assigned territory — with direct accountability for renewals, upsells, cross-sells, and long-term partner value. You'll act as a trusted advisor to university stakeholders and an internal driver of customer strategy at EdVisorly, independently leading customer planning, execution, and expansion efforts while influencing cross-functional teams to ensure partners achieve their enrollment and operational goals.
This is a high-impact, high-visibility role for someone who thrives in a fast-moving, high-growth environment, builds trust easily with senior stakeholders, and knows how to turn data into strategy — while staying grounded in mission and purpose.
The ideal candidate is a consultative relationship-builder, sharp analytical thinker, and trusted advisor who understands higher education, can influence executive decision-makers, and knows how to turn a renewal conversation into a long-term, expanding partnership.

🔹 Revenue Growth & Retention

• Own renewals, retention, and expansion revenue for all accounts in your territory.

• Proactively identify renewal risks and expansion opportunities, building mitigation and growth plans well in advance.

• Identify, position, and close upsell and cross-sell opportunities.
  

🔹 Partner Success & Management

• Build trusted relationships with senior stakeholders and day-to-day users, developing individualized customer success plans aligned to partner enrollment goals and contract timelines.

• Drive increased platform adoption, utilization, and value realization across partner institutions.

• Lead recurring partner meetings, delivering data insights and actionable strategies leveraging platform analytics.
  

🔹 Data, Insights & Internal Influence

• Analyze data trends and partner feedback to inform customer strategy, expansion opportunities, and communicate performance metrics and recommendations to partners and internal leadership.

• Advocate for partner needs by influencing Product, Partnerships, and Marketing teams without direct authority.

• Contribute to scalable playbooks, frameworks, and best practices that improve customer success outcomes across the portfolio.
  

🔹 Enablement & Execution

• Lead onboarding, post-technical implementation platform training, and best-practice sessions to ensure strong adoption and partner confidence.

• Document successful strategies and lessons learned to inform broader organizational learning.
  

✅ You have 5–7+ years of experience in Customer Success, Account Management, or Strategic Partnerships within a B2B SaaS environment.

✅ You've proven success as an individual contributor owning renewals and expansion revenue (upsells and cross-sells).

✅ You can manage complex, multi-stakeholder customer relationships and long sales/renewal cycles.

✅ You have experience working with or selling into higher education institutions.

✅ You have strong analytical skills with the ability to translate data into strategy.

✅ You're comfortable operating in a fast-moving, high-growth startup environment.

✅ You're a highly credible, influential communicator with executive presence.

✅ You're self-directed, accountable, and outcomes-oriented.

✅ You're willing to travel up to 25% and live near a major travel hub.

⭐ Experience in higher-ed enrollment, admissions operations, or student success.
⭐ Experience owning a book of business with defined revenue targets (NRR, GRR)
⭐ Background in mid-stage SaaS companies where Customer Success is revenue accountable.

✨ Be part of the industry-leading AI Enrollment Platform transforming higher education. ✨ Join a mission-driven team helping institutions modernize admissions and enrollment operations through AI. ✨ Work with a people-first, innovation-driven team that equips partners to strengthen the student experience. ✨ Help colleges and universities improve enrollment outcomes while advancing a more transparent, equitable path to degree completion.

At EdVisorly, we're building a best-in-class team to transform higher education through AI-first technology and student-centered design. We welcome people from all backgrounds and experiences, united by a shared belief: empowering institutions is the fastest path to unlocking opportunity for students.

If you're ready to own partner success and help redefine the future of enrollment in higher education, we'd love to meet you.

EdVisorly is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under applicable federal, state, or local law. We encourage individuals from all backgrounds and experiences to apply and are dedicated to providing reasonable accommodations throughout the hiring process and employment relationship, consistent with applicable law.