Director, Order Management & Billing Operations

The Director, Order Management & Billing Operations is the day-to-day operational owner and subject matter expert (SME) for global order entry and billing. This role owns execution, controls, and performance across regions and ensures order entry and invoicing is accurate, compliant, and scalable.

Reporting to the Global Delivery Leader for strategy, this role works closely with Transformation Lead to implement system, automation, and AI initiatives that are operationally viable and fully embedded into daily workflows.

· Owns daily execution of global order entry and billing operations.

· Serves as primary SME for order-to-invoice processes, policies, and systems.

· Ensures alignment with accounting policy, revenue recognition, contracts, and pricing.

· Owns OTC controls and SOX compliance for the order entry and billing tower.

· Acts as first line of defense for operational and control risks.

· Partners day-to-day with Transformation Lead to design and deploy process, system, automation, and AI improvements.

· Acts as operational owner for order entry, billing and interface implementations.

· Champions automation and AI, including intelligent order validation and billing anomaly detection.

· Leads global teams, including shared services

· Translates GDL strategy into measurable execution outcomes.

Required

· Bachelor’s degree in Accounting, Finance, or related field

· 10+ years in OTC, Order Management, Billing, Accounting

· Strong internal controls and SOX experience

· Hands-on leadership in global operations and system implementations

· Experience managing captive and BPO teams

Preferred

· CPA, Public accounting and/or audit background

· ASC 404 Accounting Standard experience

· AI and automation experience in OTC

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations