Director of Operations - Product, Design, and Engineering

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. 

We are seeking an exceptionally motivated and highly directive Director of Operations to partner with our leadership team for Product, Design, and Engineering (PDE). This is a high-impact, critical role responsible for operational excellence and driving clarity across a rapidly growing and dynamic organization.

The ideal candidate is a strategic operator who is comfortable taking chaos and turning it into predictable order. You will act as the organizational rudder, providing directive guidance to senior leaders, driving alignment, improving decision-making, and ensuring the PDE organization executes against its most critical goals.

Your primary mission is to standardize the PDE operating cadence and increase the efficiency and impact of our organization.

• Strategic Operating Cadence: Drive and execute the PDE’s strategic planning calendar, including goal-setting (OKRs), business reviews, and quarterly/annual planning cycles.
• Alignment & Decision-Making: Redesign and manage all PDE forums (e.g., leadership team meetings, offsites) to ensure they are high-signal, decision-focused, and not used for status updates.
• Organizational Clarity: Roll out and maintain prioritization and communication frameworks to ensure every team member understands how decisions are made, how priorities are set, and how their work connects to the overall strategy.
• Cross-Functional Execution: Proactively identify, resolve, and communicate high-level cross-team dependencies and roadblocks, serving as the central hub for coordination between Product, Design, and Engineering, and other departments (e.g., CS, Sales).
• Financial & Resource Planning: Partner with HR/Recruiting, Finance, PDE leadership to manage the organizational budget, drive accurate forecasting, and align resource allocation (headcount, vendor spend, tooling) with strategic priorities.

• 5+ years of experience in an Operations, Chief of Staff, or Program Management leadership role, specifically supporting a Product, Design, or Engineering (PDE) organization
• Demonstrated experience contributing to a high-functioning Product and Engineering organization. You have seen operational excellence firsthand and can confidently lead the organization toward that standard
• Strategic Planning & Goal Setting: Expert-level proficiency in defining and operationalizing organizational goals using frameworks like Objectives and Key Results (OKRs) or similar methodologies.
• Process Improvement: Proven track record of taking complex, ambiguous processes ("chaos") and documenting/implementing repeatable, scalable, and clear operating procedures ("order").
• Communication: Outstanding written and verbal communication skills, with the ability to synthesize complex, high-volume information into clear, concise, and persuasive executive-level narratives and presentations.
• Technical Fluency: A strong foundational understanding of the software development lifecycle (SDLC), product management methodologies, and engineering team structures.
• Stakeholder Management: Exceptional ability to manage, influence, and drive alignment across diverse, senior stakeholders (VPs, Directors, and C-level staff).

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 11 Paid Company Holidays
• Full medical coverage (Extended health care, dental, vision)
• Top-of-line equipment
• In-office workspace (Vancouver, BC Canada) 
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [email protected]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

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Visa Sponsorship is not available at this time.

The Canadian base salary range for this position is 168,000 - 210,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.