Oversee multiple high-volume eatertainment venues, coach and develop General Managers, drive sales and profitability, manage P&Ls and KPIs, ensure exceptional guest experiences and compliance, lead openings/remodels, and travel regularly across the region.
About the Role
We're not looking for someone who simply keeps restaurants running.
We're looking for someone who can create experiences.
As our Director of Operations, you'll oversee multiple high-volume eatertainment venues where great food is only part of the equation. Our guests come for the games, attractions, events, and energy just as much as they come for the menu.
This role requires a leader who understands hospitality, entertainment, financial performance, and people development. You'll partner with General Managers to build high-performing teams, deliver unforgettable guest experiences, and drive profitable growth across the region.
If you've successfully led complex, high-volume operations where restaurants and entertainment intersect, we want to talk.
What You'll Do- Lead the operational performance of multiple eatertainment venues.
- Coach, develop, and mentor General Managers and venue leadership teams.
- Drive sales, EBITDA, labor productivity, food cost, beverage cost, and operating profit.
- Ensure every location delivers an exceptional guest experience across both food and entertainment.
- Hold leaders accountable for operational execution, safety, cleanliness, and service standards.
- Analyze KPIs and identify opportunities to improve performance across the portfolio.
- Develop turnaround strategies for underperforming locations.
- Partner with Marketing to execute promotions, events, loyalty initiatives, and local store marketing.
- Work closely with Culinary, Facilities, HR, Finance, and Training to support operational excellence.
- Recruit, develop, and retain future operational leaders.
- Lead new store openings, acquisitions, remodels, and major operational initiatives.
- Ensure compliance with all health, alcohol, gaming, safety, and company standards.
- Travel regularly throughout your region.
- 7+ years of multi-unit leadership experience.
- Experience overseeing high-volume restaurants, entertainment venues, family entertainment centers, hospitality, casinos, bowling, movie theaters, or similar concepts.
- Strong financial acumen with deep experience managing restaurant P&Ls.
- Demonstrated success leading multiple General Managers.
- Proven ability to improve operational performance and guest satisfaction.
- Experience leading large hourly and salaried workforces.
- Strong coaching, communication, and leadership skills.
- Comfortable working in a fast-paced, entrepreneurial environment.
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