ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary
The Director of the Migration Team is a key member of the ConnectWise post-sale organization responsible for leading entry level to experienced professionals focused on opening and closing the migration process. This role supports the improvement of process, partnering cross-functionally to ensure successful completion of day-to-day issue resolution, data collection and analysis of any migration related projects.
Essential Duties and Responsibilities
Sets goals and objectives for team members for achievement of migration results
• Supervises support and/or professional level colleagues
• Ensures policies, practices, and procedures are understood and followed by direct reports, partners, and
stakeholders
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align initiatives and strategies to drive efficiency
• Serves as the escalation point for issues with sku, migration tools, quoting processes, renewal processes
at time of migration and cross-departmental RACI understandings.
• Coordinates cross-functionally for approvals, escalations, discounts, and MRR reductions
• Communicates team metrics and recommends improvements to leadership
• Maintain our Migration playbook and processes to stay current on policies and procedures
• Manages and facilitates ongoing team training programs to ensure compliance with standard processes
• Identifies process gaps and provides solutions to leadership
Knowledge, skills, and/or abilities required
Ability to communicate clearly with internal colleagues and leadership
• Ability to work independently on projects and processes
• Ability to situationally adapt and understand new technology/processes
• Willingness to work in a team environment
• Strong organizational and customer service skills
• Professional presence suitable for interaction in meetings, in-person, or via email
• Excellent presentation and communication skills
• Strategic thinking skills
Educational/Previous Experience Recommended
Bachelor’s degree in related field or equivalent business experience
• 4+ years of relevant experience
• 2+ years managerial experience
Working conditions
Remote in the US
• 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
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