Director, Info Ops

Job Description:

• Developing and achieving technical support strategic objectives and goals to support the organizational vision.
• Managing and directing of Technical Support team and Field Services team while leading the development of the vision and strategy for VIP customers.
• Ensuring targeted service and performance standards are achieved or exceeded.
• Executing tactical plans and initiatives that exceed customer expectations, resulting in increased customer satisfaction.
• Establishing and managing communication channels within and among departments--being the liaison to provide customer feedback to the Senior Management Team.
• Manage technical project specific to the VIP customers and Managed Services team.
• Work with Managed Services team members, decision makers, and stakeholders to define technical requirements and systems goals, and to identify and resolve the technical issues.
• Perform technical liaison role working with Managed Services, the VIP customers, and the offshore vendors.
• Analyze business processes and collaborate with the Managed Services, Application Support, Application Development, and Operations to identify opportunities to streamline processes, and measure the results of activities.
• Forecast and manage technology costs by providing input into annual budget planning. Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Maintain thorough understanding and awareness of emerging trends in the industry and drive technological innovation.
• Performs personnel functions (e.g. interviewing, evaluating, supervising, staff development, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of personnel and achieving objectives within budget.

• Bachelor's degree in computer science, software engineering or related field.
• Or, any combination of education and experience which would provide the required qualifications for the position.

• 8+ years’ experience in IS/IT role designing, implementing, and maintaining software solutions, systems, applications, and Revenue Cycle Management.
• 5+ years’ experience in a management or supervisory role.
• Microsoft Windows servers and Directory Services; cloud computing; Microsoft 365 solution and architecture; Storage Area Networks; Virtualization; application delivery; backup and recovery; Microsoft Exchange server; system monitoring; data center infrastructure; and scripting languages.

• Knowledge of: Current protocols, internet standards, and best practices; data privacy practices and laws; hosting and cloud environment (AWS); infrastructure deployments and solution implementation; hands-on systems and network support; overseeing software systems, applications, and related products.
• Skill in: Advanced leadership; working as member of a team; communicating effectively with internal and external stakeholders; analysis and creative problem-solving; establishing and maintaining effective working relationships; project management.
• Ability to: Oversee and advise on research into systems issues and products; diagnose technical problems; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. 

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.