Director of Human Resources Business Partners, Supply Chain

How you will achieve  success: 

Lead, develop, and coach a multi-site team of People Business Partners embedded across our fulfillment center network, setting clear standards for operational rigor, safety alignment, labor relations, and employee engagement.

Serve as the strategic advisor to the VP of Supply Chain, Regional Operations Directors, and General Managers (GMs), translating operational KPIs (e.g., cost per unit, safety incident rates, attrition) into actionable talent and staffing solutions.

Lead network-wide workforce planning, seasonal peak surge strategies, and labor modeling in lockstep with Finance and Operations to optimize headcount, shift scheduling, and labor costs.

Partner with operations leadership to design and optimize FC organizational structures (from frontline associates to GMs), balancing spans of control, operational shift patterns, and budget targets.

Guide senior leaders through critical organizational transformations, automation rollouts, new facility launches (greenfield/brownfield), and network realignments while maintaining site stability and positive employee relations.

Build and institutionalize succession planning and leadership pipelines across field operations (Area Managers, Operations Managers, Assistant GMs, and GMs) to establish a sustainable internal talent bench.

Develop and deploy targeted retention, engagement, and attendance strategies for hourly frontline teams to directly curb voluntary turnover and enhance shift reliability.

Implement performance management frameworks that drive operational discipline, safety standards, productivity targets, and leadership accountability across all facilities.

Partner with Total Rewards to establish competitive frontline compensation structures, shift differentials, and seasonal incentive programs that balance talent attraction with margin preservation

What experiences will help you in this role: 

• Experience: 8+ years of progressive HR/People leadership, with a strong focus in high-volume, multi-site supply chain, logistics, fulfillment/distribution, manufacturing, or industrial environments.
• People Management: 3+ years directly managing, coaching, and developing distributed field or site HR Business Partners.
• High-Volume Workforce & Operational Planning: Demonstrated expertise in end-to-end workforce planning, shift scheduling models, and seasonal surge/peak ramp-up strategies in close partnership with Operations and Finance.
• Frontline & Operational Metric Fluency: Proven ability to leverage operational KPIs, attendance data, labor utilization, turnover analytics, and cost-per-hire metrics to influence GM and VP-level operational decisions.
• Organizational Design & Field Change Management: Demonstrated success leading shift restructures, facility turnarounds, facility launches, or automation/technology deployments within warehouse or industrial environments.
• Willingness to Travel: Ability to travel regularly (up to 30–50%) to fulfillment centers across the network to maintain high visibility and connection with floor-level operation
• Frontline Labor Acumen: Deep understanding of positive associate relations, wage and hour compliance, OSHA guidelines, and mitigating employment risk in non-exempt work environments.
• Executive Influence: Ability to build instant credibility with both warehouse floor associates and senior supply chain executives; comfortable holding operations leaders accountable to people and culture commitments.
• Education & Credentials: Bachelor’s degree in Business, Human Resources, Supply Chain Management, Organizational Development, or related field (or equivalent practical experience); SPHR, SHRM-SCP, or Lean/Six Sigma certifications..