Director of Growth Strategy & Operations - Global SMB Sales

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role:
As the Director of Growth Strategy & Operations for Global SMB Sales at Square, you will play a pivotal role in shaping and scaling our global small and midsize business (SMB) sales strategy. This role focuses on driving velocity, efficiency, and impact across Square's global SMB telesales and inside sales motions - the core engine of how we reach and serve sellers around the world. You will partner with global and regional Sales leaders, Marketing, Operations, and Analytics to define strategies that optimize seller acquisition, sales productivity, and funnel conversion. Your work will ensure our SMB sales teams have the structure, insights, and programs needed to deliver consistent, scalable growth across diverse markets. This role is ideal for a strategic operator who can blend analytical depth with go-to-market execution, thrives in high-velocity environments, and is passionate about empowering SMBs to succeed with Square.
You Will:
GTM Strategy and Sales Optimization

• Define and execute the GTM strategy for global SMB telesales and inside sales teams, with a focus on optimizing funnel velocity and conversion efficiency.
• Partner with Sales leadership to design territory models, segmentation strategies, and seller engagement frameworks tailored to SMB segments across markets.
• Lead strategic initiatives that enhance sales process efficiency, CRM utilization, and pipeline management to maximize rep productivity.

Performance and Productivity Acceleration

• Analyze sales funnel data to identify performance gaps and drive initiatives that improve contact-to-close rates, lead follow-up times, and quota attainment.
• Develop and implement scalable programs that improve sales velocity, rep ramp time, and conversion performance across global teams.
• Partner with Enablement and RevOps to build dashboards, KPIs, and reporting that provide real-time visibility into sales performance.

Cross-Functional GTM Alignment

• Collaborate with Marketing, Partnerships, and Product to align SMB sales strategies with GTM priorities, campaigns, and regional expansion goals.
• Partner with Sales Development and Marketing Ops to ensure consistent lead flow, quality, and readiness for SMB sales conversion.
• Support alignment between regional sales leaders and global functions to ensure consistent GTM execution and sharing of best practices.

AI and Process Innovation

• Identify and implement AI-driven solutions to enhance prospecting, lead scoring, and rep productivity within telesales motions.
• Experiment with automation and tooling that improves velocity while maintaining the quality of seller interactions.
• Partner with Data Science and Analytics to develop predictive models that help prioritize sellers with the highest conversion potential.

Strategic Projects and Expansion

• Lead cross-functional initiatives to support new market entries, sales model evolution, and growth experiments that accelerate reach and impact.
• Develop frameworks for scaling telesales operations globally while adapting to regional nuances in seller behavior, product adoption, and channel maturity.

You Have:

• 12+ years of experience in Sales Strategy, GTM Operations, Revenue Strategy, or Management Consulting, ideally within high-velocity or SMB-focused environments.
• Proven experience designing and scaling inside sales or telesales strategies across multiple regions or segments.
• Strong analytical and operational skills, with experience using data to drive decision-making and optimize sales motions.
• Deep understanding of sales funnel management, CRM systems (e.g., Salesforce), and AI/automation tools that enable productivity at scale.
• Demonstrated ability to partner with and influence senior executives and align diverse stakeholders around strategic priorities.
• Strategic thinker who can operate at both 30,000 feet and ground level - setting vision and executing tactically to deliver measurable impact.
• Experience in SaaS, FinTech, or B2B technology organizations preferred.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$239,600 - $359,400 USD
Zone B:
$239,600 - $359,400 USD
Zone C:
$239,600 - $359,400 USD
Zone D:
$239,600 - $359,400 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.