Lead self-serve success for Kong Konnect by driving activation and conversion improvements, managing a team, and overseeing growth experimentation.
Director of Product Growth, Konnect
Location: US Remote
Eligible for work authorization sponsorship
We’re looking for a strategic and execution-focused Director of Growth to lead the next chapter of self-serve success for Kong Konnect. You’ll drive activation and conversion improvements across the platform, including owning and scaling our self-serve assist motion to support users through friction points in their journey. This role will report to the VP of Product Growth and will initially lead a team of two, with plans to grow the team as we scale. This position is a key part of our product-led growth (PLG) strategy.
What you’ll own:
- Self-serve assist motion: Own and scale the in-product chat experience that helps users when they get stuck in their self-serve journey. Develop playbooks, and ensure feedback drives product improvements that increase efficiency and conversion.
- Activation and conversion funnel: Improve the user journey from signup to conversion and expansion by partnering closely with Product, Design and Product Analytics to reduce time-to-value.
- Growth experimentation: Lead the roadmap for A/B testing and experiments, including pricing and packaging tests, onboarding improvements, and friction reduction.
- Cross-functional collaboration: Work with Sales, Support, and Customer Success to ensure a smooth handoff from self-serve to sales-assisted motions.
- Operational rigor: Lead weekly and monthly business reviews to drive accountability and share insights across the organization.
We think you’ll be a great fit if you:
- Have 7+ years in growth or product roles, with at least 3 years of experience managing and developing high-performing teams.
- Have owned key stages of the user funnel - especially activation, conversion, or onboarding - and can point to measurable results.
- Are confident in owning metrics, running A/B tests, and working cross-functionally with engineers, designers, analysts and marketers.
- Have enough technical depth to understand developer user journeys, API integration challenges, and can speak credibly about technical product features with engineering teams.
- Thrive in fast-paced, high-autonomy environments.
- Bonus: You have experience with API products, developer tools, or B2B infrastructure.
Kong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $207,690 - 269,960.
About Kong:
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.
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