Director, Foreclosure

Summary

The Director, Foreclosure is responsible for oversight and compliance of the foreclosure process from foreclosure referral through foreclosure sale. They are also responsible for coordinating, monitoring and the management of the Foreclosure staff which includes Foreclosure Milestone, Default Referral, Collateral, Document Execution, and Contested Foreclosure Specialists.  This includes ensuring all investor/insurer requirements are completed both accurately and timely and in accordance to their guidelines from referral to the law firm, first legal filing, and through the foreclosure sale.  In addition, the Director is responsible for managing attorney scorecard responses and work closely with Vendor Management on monitoring of attorney performance.

Essential Job Functions may include:

• Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the company’s overall guiding philosophy

• Managing the day-to-day operations of the Foreclosure and Default Referral processes including but not limited to; timely referral to law firms, reviewing referral hold population, achieving 1st legal deadlines, achieving investor/insurer foreclosure timeline, timely execution of foreclosure documents, handling of contested foreclosure matters, working with Custodians to obtain collateral documents, management of attorney network. 

• Acting as a coach to the staff and motivating the group to achieve the desired results.

• Performing hands-on training of all new hires in their charge.

• Conducting periodic desk reviews and completing semiannual and annual performance reviews.

• Load balancing workloads according to foreclosure volumes.

• Assigning workloads to the foreclosure personnel for processing.

• Writing letters or approving letters for use in the foreclosure department.

• Assisting subordinates with foreclosure activities on difficult cases.

• Examining quality of work conformance to policies and procedures.

• Studying and standardizing procedures to improve efficiency of subordinates.

• Monitoring foreclosure attorneys and their quality of service.

• Manage attorney scorecard rebuttals, work closely with Vendor Management to ensure attorney scorecard compliance.

• Directly managing employees in the foreclosure department.

• Interviewing and hiring new employees.

• Addressing complaints and resolving problems in accordance with the company’s policies and applicable laws.

• Exhibiting a working knowledge of Microsoft Outlook/Word, Excel, Fiserv, Tempo and Business Objects.

• Reviewing and responding to internal and external Quality Audits.

• Maintain regular and punctual attendance

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University; or four (4) to six (6) years related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations:

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.