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The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent
Responsibilities:
- Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
- Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
- Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
- Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
- Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
- Monitor and analyze account performance, providing regular updates and insights to senior leadership.
- Present actionable data to C-level executives in a clear and succinct manner.
- Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
- Manage multiple responsibilities including sales management, strategy development, and lead generation.
- Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
- Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
- Ensure effective communication and knowledge sharing within the team and across global offices.
- Monitor sales metrics and performance to ensure team success.
Requirements:
- 10+ years of technology enterprise sales experience, preferably in a SaaS or software company.
- Strong experience leading enterprise sales teams
- Experience in B2B software sales.
- Proven experience in Human Resources and Learning Technologies.
- Bachelor’s degree or equivalent knowledge/experience
- Proven track record of growing a customer base and consistently exceeding revenue targets.
- Excellent oral and written English communication skills.
- Strong use of insights and data-driven decision making to inform the sales process.
- Ability and willingness to travel both nationally and internationally up to 60%.
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
