Director of Engineering

Location: Remote, US (preferably in Mountain Time Zone)
Employment Type: Full-Time 

Switchfly is hiring a Director of Engineering to influence and inspire change in our organization. We build the loyalty and travel booking platform that powers some of the world’s largest airlines and financial institutions — a complex, regulated, multi-tenant SaaS environment where the work is real and the stakes are high. Cross-functional partnership is deeply meaningful to us. We focus on high-value products that solve clearly identified problems, designed in a sustainable way so that value continues to be delivered in the long term.  We are looking for a leader who thinks about where the puck is going — someone who can see how AI-driven discovery, conversational commerce, and new ecosystem models will reshape travel and loyalty, and build toward that future while delivering in the present.

We partner with market-leading clients in the travel and financial spaces to deliver solutions that are tailor-made to fit their needs. Building partnerships between internal teams and with our clients will be key to your success. If you are energized by owning outcomes — not just delivering tickets — and want to operate at the intersection of engineering leadership and product vision in a company where your decisions visibly matter, this is a great role for you.

Responsibilities

• Own product outcomes for your teams — not just delivery. You will define what success looks like for the areas of the platform you own, set decisive OKRs, and hold your teams accountable to business results, not just sprint velocity
• Servant Leader to SAFe/Scrum cross-functional teams, with responsibility to mentor, manage, and lead direct reports
• Coach and elevate Product Owners from backlog managers to outcome-oriented thinkers — challenging them to connect features to business value, client impact, and measurable results
• Identify, mentor, and grow senior development leads into development managers — strengthen the management layer beneath you
• Drive AI as both a product capability and a development practice — shaping the vision for AI-powered platform features while partnering with existing advocates to accelerate agentic coding adoption, establishing the guardrails, tooling standards, and culture that make it a force multiplier within a PCI Level 1-compliant SDLC
• Encourage best practices in development, testing, DevOps, and software architecture — including direct ownership of backend service patching and security remediation cadence
• Interface with all parts of the business, including executive leadership at Switchfly and clients — translating strategic intent into engineering scope with clarity and appropriate pushback
• Guide personal and career development of your people
• Ensure teams work together and that each person has a voice
• Foster a culture that encourages learning, trust, and bravery

About you:

• Bachelor’s degree in Computer Science, Engineering, or a related field required
• 5+ years leading software engineering teams in Agile delivery environments, with a track record of owning outcomes rather than just managing process
• A foundation in software development — you’ve built and shipped production software and retain enough technical depth to credibly challenge architectural decisions, evaluate engineering tradeoffs, and earn the respect of experienced developers
• Experience operating in a regulated compliance environment — PCI DSS, SOC 2, or equivalent — where security and process discipline are non-negotiable
• You are comfortable owning product direction — partnering with Product Owners to shape what gets built and why, not just how fast it ships
• You delegate effectively and be detail-oriented when required
• You are inquisitive and eager to learn — always looking for better approaches and bringing outside perspective to the team
• You have hands-on experience driving AI-assisted and agentic development adoption at team or company scale, including the hard parts: security guardrails, policy definition, cultural resistance, and measuring real productivity impact
• You understand how B2B2C businesses create value — where the client, the end user, and the platform’s commercial model are three distinct things that must all win. Consumer-only product instincts, however strong, are not sufficient here
• You bring an innovative, action-oriented energy to your work — you move fast, form opinions, and drive change — while having the maturity to operate within the realities of a complex, regulated, enterprise platform"
• Your colleagues are inspired to follow your lead

About the Technology

The teams you will lead sit at an inflection point: loyalty and travel booking are being reshaped by LLM-based discovery, conversational commerce, and new ecosystem partnerships. This role is not just about delivering the roadmap — it’s about having a credible point of view on where that inflection takes us, and building toward it. Familiarity with how travel, loyalty, or adjacent commerce ecosystems actually operate — at the level of business model and customer behavior, not just APIs — will meaningfully accelerate your impact. The stack spans Java/Spring Boot and Python/FastAPI on the backend, Ember.js and React on the frontend, for integration and tooling layers, PostgreSQL, AWS ECS, Jenkins, and Ansible, operating within a PCI Level 1-compliant SDLC. Familiarity with any part of this stack is helpful; deep expertise in all of it is not expected.

Switchfly Core Values to consider for this position:  

BOLD AND FEARLESS INNOVATION

Professional success requires thinking big and dreaming big, with generous helpings of courage and curiosity. Nimble and forward-thinking, we’re building the future by challenging ourselves and demanding daily improvement. As we relentlessly push boundaries, everything becomes possible.

ADAPTABILITY AND CALCULATED RISK

Our culture of learning is powered by an iterative mindset, a shared desire for high performance, and a willingness to take risks and push through limits. Our data-driven approach fosters new ideas and continuous learning but also enables us to be flexible and adjust, learning from success and failure.

Switchfly offers a competitive base pay, 401k with match, a full suite of health benefits with an average of 87%* of premiums covered by Switchfly! We offer a flexible work environment and work-life balance with unlimited paid time off. Switchfly closes down the office Christmas Eve to New Years to make sure employees spend time with family and friends or doing what they love most! For those local to Denver, we also reimburse parking, provide catered lunches on Tuesdays.    

*Premium coverage will vary depending on chosen plan  

Switchfly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be authorized to work in the United States without current or future sponsorship.  Upon hire, employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system.