About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.
Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.
Job Description:
The Role:
We are seeking a dynamic and strategic Director of Customer Education & Engagement to lead and expand our provider medical education initiatives. This leadership role will shape and scale strategies to elevate the clinical knowledge, technical skills, and brand advocacy of healthcare providers, estheticians, and partners across business lines.
You will play a critical role in expanding our professional education platform, building strategic relationships with Key Opinion Leaders (KOLs), and positioning Hydrafacial as a leader in medical aesthetics education. This is a highly collaborative role requiring close partnerships across marketing, clinical affairs, sales, regulatory, and product development.
What you’ll do:
Primary Responsibilities:
Lead the vision and roadmap for North America medical education across channels and audience segments.
Translate business goals and product innovation into high-impact learning strategies that drive adoption and elevate brand credibility.
Oversee the development of multi-tiered educational programming (beginner to expert), including certifications, masterclasses, webinars, in-person trainings, and digital modules.
Ensure all content reflects scientific integrity, brand positioning, and clinical relevance.
Direct the creation and curation of high-quality, clinically accurate educational materials, including training guides, videos, digital assets, and clinical protocols.
Ensure alignment with emerging clinical trends, new product launches, and regulatory standards.
Build and manage a network of KOLs, faculty trainers, and clinical educators, in partnership with Director of Professional Relations.
Partner with internal and external stakeholders to elevate these voices through speaker programs, peer-to-peer education, and conference presence.
Build and lead a high-performing medical education team,
Manage department budget, resource planning, vendor relationships, and performance tracking.
Serve as a key cross-functional leader interfacing with product marketing, clinical affairs, regulatory, sales, and marketing to align education with business priorities.
Guide internal teams on training standards, messaging, and implementation across markets.
Performs other duties as assigned.
What you need to know:
Experience/Skills/Education:
Required:
Bachelor’s degree in Marketing, Clinical Education, Medical Aesthetics, or related discipline.
8–10+ years of progressive leadership experience in medical education, clinical training, or professional development — ideally in aesthetics, dermatology, or medical device.
8+ years demonstrated experience building scalable education platforms and teams.
Deep understanding of the medical aesthetics landscape, with an emphasis on non-invasive skincare technology.
5+ years of experience and strong track record of engaging and partnering with KOLs, physicians, and medical professionals.
Excellent communication and presentation skills, with the ability to influence and inspire across diverse audiences.
5+ years of experience with digital learning technologies, LMS platforms, and remote training delivery.
Highly strategic, collaborative, and results-oriented leader with a passion for empowering clinical excellence.
Desired:
Advanced education in related field preferred
Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.
Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails.
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