Director, Creative, Thomas Marketing Services

We are seeking a strategic, solutions-oriented Director of Thomas Marketing Services (TMS) Production to lead and oversee the execution of digital marketing strategies across a portfolio of client accounts. This role is pivotal in ensuring our production teams deliver high-quality, timely, and effective marketing solutions including paid and organic marketing strategies, social media campaigns, creative design work and automation solutions. 

The Director of Production will lead a multi-disciplinary team of marketers, designers, and technical specialists, ensuring smooth collaboration, operational efficiency, and client satisfaction. You will serve as the bridge between strategic planning and execution.

• Team Leadership & Management
• Lead, mentor, and develop a team of specialists across automation, social, design, and search
• Manage resource allocation, workload balancing, and capacity planning to ensure on-time and on-budget delivery.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Work with and support vendor interactions as needed for any outsourced content execution 
• Production Oversight
• Own the end-to-end production pipeline for digital marketing deliverables—from planning through execution and optimization.
  Implement and refine workflows and processes to maximize efficiency, transparency, and quality.
  Ensure deliverables meet strategic objectives, brand standards, and technical requirements.
• Cross-Functional Collaboration
• Partner with strategy and client services teams to align production output with client goals and KPIs
• Translate strategic marketing plans into actionable production roadmaps.
• Act as the escalation point for production-related issues and lead resolution efforts.
• Join sales or client calls as needed as the face of the TMS organization as needed
• Performance & Quality Control
• Monitor project performance, timelines, and budgets using project management tools.
• Identify areas for improvement and drive innovation in production methods and tools.
• Strategic direction and planning 
• Work with leadership, team leads, and strategy to identify opportunities to improve product offering and execution, in particular in more efficient and quicker timelines 
• In conjunction with leadership, tests and assess alternative product offerings to ensure quality and determine best solution set 

• 8-10 years of experience in digital marketing, including 3+ years in a senior production or operations role.
• Proven experience managing multidisciplinary teams or projects
• Strong understanding of digital marketing strategies and platforms (e.g., HubSpot, Google Ads, Meta, SEO tools).
• Excellent leadership, communication, and organizational skills.
• Experience working with project management and workflow systems (e.g., Asana, Airtable)
• Agency experience a plus

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