Director, Creative Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

The Director, Creative Operations will build and lead the operational backbone of our Creative organization, starting with Performance Creative. This leader will establish best practices in workflow management, reviews, and process efficiencies to ensure every project moves seamlessly from intake to delivery.

You will work closely with integrated and growth marketing teams, as well as creative leads, to implement improvements, recommend operational efficiencies, and provide day-to-day support for the creative process. You will also partner with creative teams to streamline resource allocation, using both internal and external partners, and help manage external creative agency relationships.

This role requires someone with a bias toward action who thrives on building systems that empower creative work. The right candidate will hold teams accountable to deliverables, timelines, and efficiency metrics while driving continuous improvement.

• Establish and lead best practices in workflow management, creative reviews, and process efficiencies across the Performance Creative team.

• Partner with integrated marketing, growth marketing, and creative leads to optimize project intake, briefing, and execution.

• Manage creative resourcing, balancing internal team bandwidth with external agency or vendor support.

• Collaborate with internal production team especially producers) to provide visibility into upcoming needs, downstream workflows, align on resourcing, and ensure objectives are met in partnership.

• Manage (along with marketing partners) external creative agency relationships, ensuring deliverables meet quality, budget, and timeline expectations while driving accountability.

• Proactively Implement and maintain project management tools and systems that bring transparency and clarity across stakeholders.

• Define and track efficiency metrics, reporting regularly to leadership and holding both internal and external partners accountable.

• Act as the point person for improving internal communications and workflows, identifying friction points and recommending solutions.

• Build strong partnerships across creative, production, and marketing to ensure alignment and seamless execution of priorities.

• Provide mentorship and leadership internally, fostering a culture of collaboration, accountability, and continuous improvement.

• 10+ years of experience in creative operations, production, and project management, ideally within in-house creative teams or creative agencies.
  

• Proven success leading creative operations at scale, with experience balancing speed, quality, and cost.
  

• Expertise in project management methodologies, resourcing models, and creative workflow systems (e.g., Monday.com, Airtable).
  

• Strong background in managing external agency and vendor relationships.
  

• Excellent communication and interpersonal skills; able to build trust and influence across creative and marketing stakeholders.
  

• Strong business and financial acumen, with experience managing budgets, advising contracts, and resourcing.
  

• Strategic thinker with a bias toward action and problem-solving, able to navigate ambiguity with clarity.
  

• Passion for building systems that enable creativity without adding unnecessary complexity.
  

• Strong leadership skills with a track record of mentorship and team development.
  

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.