Director, Contracts and Legal Operations

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As the Director, Contracts and Legal Operations, you play a critical role within the legal department, responsible for overseeing all aspects of contracts management and legal operations, driving efficiency and alignment across the organization; demonstrating extensive expertise in contracts management, commercial operations, procurement, and legal technology platforms, coupled with dynamic people management skills and a passion for mission-driven work.

Responsibilities

• Manage the sales contracting lifecycle for diverse customer segments, including the processes for how the legal team handles negotiation, redlining, analysis, and execution and workflow optimization.
• Negotiate, redline, analyze, and oversee the execution of sales and procurement agreements under attorney supervision and within approved guidelines to identify and mitigate risks associated with contracts, sales, and vendor relationships.
• Implement, maintain, and manage legal technology solutions, including Conga, our CLM, to enhance operational efficiency.
• Fluency with Conga CLM and Salesforce CRM, and ideally Conga Admin Certification, for managing legal contract process is essential. Conversance with Zip (procurement workflow tool) is also a plus.
• Develop and maintain standardized processes, templates, and guidelines to streamline contract workflows.
• Collaborate with RevOps on supporting their Deals Desk function to ensure smooth workflow/handoff between RevOps and Legal for commercial transactions that aligns with business objectives and regulatory requirements.
• Provide regular reporting and analytics on legal operations metrics to inform leadership decisions.
• Lead legal team’s support of Procurement’s vendor contracting processes, including management of our procurement platform, ZIP, to optimize obtaining favorable terms where feasible, identify cost-saving opportunities, and guide compliance with company policies.
• Drive process improvements and support change management strategies for company and Legal department objectives, including for post-closing integration in merger and acquisition contexts.
• Lead a high-performing, fully remote team, fostering a collaborative and inclusive culture.
• Work closely with internal stakeholders across sales, marketing, finance, and legal to ensure seamless collaboration and alignment.
• Lead efforts to plan, coordinate and design effective team offsites, group activities, meetings, and training sessions, including agenda design, assigning roles to content contributors and coordinating logistics to drive team engagement, active participation, and effective knowledge sharing.
• Take an active role in Legal team management, including collaborating with the General Counsel and Deputy General Counsel on goal-setting, communication, and solutioning to advance operational initiatives.
• Serve as a trusted advisor to the Deputy General Counsel and other senior leaders on contracts and legal operations matters.
• Manage, lead, and organize departmental record-keeping and knowledge-sharing resources instilling best practices across the Legal team.

Qualifications 

Minimum Qualifications  

• 10+ years of experience in contracts management, legal operations, or related fields, with a focus on SaaS or eCommerce industries.
• Demonstrated expertise in contract negotiation, redlining, and lifecycle management.
• Proficiency with legal and procurement technology platforms, including Microsoft Office Suite, SAP, and Salesforce.
• Expertise with our CLM tool, Conga.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across functions.
• Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities under tight deadlines.
• Strong leadership and people management skills.

Preferred Qualifications 

• Bachelor’s degree; JD or advanced degree in a related field preferred.
• Experience in change management, including in M&A environments, is highly desirable.
• Conga Administration certification.
• Experience with the procurement management platform, Zip.
• Proven track record of leading and managing remote teams.
• Active CLOC member

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.