Director, Communications

The Community Development team is looking for a Director of Communications to establish, build, and manage our global communications strategy for both internal and external audiences. This role will oversee all communication channels, including internal platforms like Slack and Company Meetings, as well as external social media and content platforms. This position will report directly to the VP of Community Development. 

As the Director of Communications, you will work directly with the VP of Community Development, Fortis Leadership, Team Leads, and our External PR Partner to define, maintain, and elevate communication strategies through various mediums to support Fortis’ continuous growth and innovation.

Strategy & Operations

• Define, build, and maintain a unified communications infrastructure that establishes a consistent voice and brand for Fortis across all internal and external audiences and channels

• Provide strategic consultation and guidance to the Executive team, Game Directors, and other departments on high-impact communication strategies

• Establish reporting standards and track key performance metrics (KPIs) for overall brand health and all communication campaigns to maximize results and report progress to leadership and game teams

• Identify and implement new communication tools, frameworks, and brand channels to continuously improve the efficiency and reach of our messaging.

• Establish standards, processes, and documentation (including Communication playbooks) to govern and scale all communication initiatives across Fortis

• Build, lead, and nurture the growth of a team of Communication specialists and creative talent

Internal Communications

• Execute and govern all internal communication channels and content to ensure employees are informed, engaged, and aligned with company strategy, covering routine operational news, performance updates, culture-building initiatives, and critical organizational changes

• Own and execute the communications strategy for large, company-wide events (i.e. All-Hands, Game Spotlights) in partnership with the Executive team.

External Communications

• Plan, edit, and write campaigns and content for various external channels across social media, content platforms (Twitch), Discord, and more

• Work with game directors, community leads, and specialists to provide guidance and resources that ensure healthy, consistent communication with our player communities

• Oversee and help coordinate the day-to-day social and content operations of the Community Development Team

• Manage the relationship with the external PR agency, overseeing their efforts to shape and maintain Fortis’ brand perception across key industry, community, and talent markets

• Previous experience in Communications, Public Relations, or Community Management, with a minimum of 3-5 years in a leadership role managing a team
• Demonstrated experience in building and implementing a unified, global communications strategy for both internal (employee) and external (public/player) audiences
• Proven ability to lead communications for high-impact, critical moments across both internal and external audiences, such as game launches, outages, and organizational changes
• Prior experience working with and advising executive-level leadership on strategic messaging, high-visibility internal events (e.g., All-Hands), and external announcements
• Excellent written and verbal communication skills with the ability to convey business strategies and complex topics to various audiences in compelling ways
• A willingness to experiment and craft new ways of connecting with our internal and external communities
• The ability to synthesize feedback from internal and external channels and refine strategies for ongoing development
• A deep understanding of the relationship between the studio, game communities, and the platforms that drive those relationships
• Knowledge of social media and content platforms is a must
• An intense curiosity for AI/ML tooling to help drive operations and asset creation efficiency