Director of Client Services & Strategy

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a Director of Client Services & Strategy with experience in client success leadership, product strategy, and cross-functional team management. You will be part of the RDN (an OPENLANE brand) leadership team, responsible for driving client satisfaction, overseeing account management, and leading new product and integration initiatives. You will be involved in managing sales managers, shaping client retention strategies, and aligning business priorities across product, operations, and partnerships. In this role, you will have the opportunity to use your experience in strategic planning, customer advocacy, and operational leadership to enhance client relationships and business growth. The ideal candidate will have 7+ years of experience in client success, account management, or product strategy leadership within SaaS or software-driven industries.

You Are:

• Strategic. You excel at identifying market trends, client needs, and opportunities to drive innovation and growth.

• Collaborative. You thrive working cross-functionally with sales, product, operations, and leadership teams.

• Client-focused. You champion customer success and build strong, lasting partnerships.

• Operationally disciplined. You balance vision and strategy with executional excellence.

• Influential. You communicate effectively with executive leadership and key clients to align goals and outcomes.
   

You Will:

• Lead & Manage:

  • Oversee and mentor the Sales Manager team, ensuring alignment with company goals and delivery of exceptional client experiences.

  • Partner with executive leadership to support company-wide initiatives and strategic priorities.

  • Serve as a cross-functional connector across sales, product, operations, and integrations.
     

• Drive Client Success & Retention:

  • Develop and execute strategies to strengthen client satisfaction, retention, and long-term partnerships.

  • Monitor client performance metrics, identify risks, and implement proactive solutions.

  • Serve as an executive sponsor for key accounts as needed.
     

• Oversee Product & Integration Initiatives:

  • Lead the rollout of new products to ensure alignment with client needs and market opportunities.

  • Manage third-party integration strategies and coordinate with external vendors and internal teams.

  • Collaborate with product development teams to enhance platform usability and value.
     

• Drive Strategic Growth & Innovation:

  • Contribute to business planning and strategic decision-making as a member of the leadership team.

  • Identify market trends, client needs, and competitive insights to guide innovation and differentiation.

  • Explore and support new revenue opportunities through partnerships and engagement.
     

Who You Will Work With:

• Reporting to the Vice President of RDN, this role will collaborate closely with executive leadership, product management, operations, sales, and integration teams.

• Frequent interaction with clients, partners, and cross-functional stakeholders to ensure alignment on strategic objectives and service excellence.
   

Must Have’s:

• 7+ years of experience in client success, account management, or product strategy leadership roles, ideally within SaaS or software-driven environments.

• Proven track record of managing and developing high-performing teams.

• Strong understanding of enterprise client needs, software integrations, and product lifecycles.

• Excellent communication, leadership, and relationship-building skills across executive and client audiences.

• Strategic mindset with operational rigor able to translate vision into measurable results.

Nice to Have’s:

• Background in financial services, automotive finance, or repossession/recovery industries.

• Experience leading cross-functional initiatives across sales, product, and technology.

• Demonstrated success operating in fast-paced, growth-oriented environments.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of

(Depending on experience, skill set, qualifications, and other relevant factors.)

Bonus Range