Director of Client Services - Hybrid (Englewood, CO)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

The Director of Client Services is responsible for leading an office’s client service efforts and staff to strategically meet or exceed established retention and growth goals and objectives.  The Director works both independently and with local and corporate leadership teams to develop the strategic direction of their business unit and its operations.  The Director will also mentor and train staff in best practices of client relationship development and consulting techniques. 

Essential Duties and Responsibilities (include but are not limited to):

• Collaborates with local and national leadership teams to develop retention and growth plans and set annual goals for region and individual team members
• Oversees retention and growth of region’s book under management (BUM)
• Oversees and drives growth of BUMs through cross-sale opportunities and alternative products
• Oversees workloads and workflows to ensure deliverables are met and/or exceeded
• Analyzes performance outcomes and recommends solutions for continual improvement
• Leverages the company’s national and local resources to drive greater operational efficiencies
• Identifies and efficiently resolves employee relations and operational issues
• Builds and fosters a positive workplace culture
• Champions programs and  initiatives undertaken by the company
• Carries positive messages and creates a compelling vision for the company’s future
• Acts as mentor to staff to assist in resolving client issues and development of solutions
• Builds strong and productive relationships with clients, partners and fellow leadership teams  

Qualifications, Skills and Requirements:

• Excellent verbal and written communication skills, combined with professionalism and discretion
• Proven experience attracting, developing and retaining an “A” player workforce and creating a positive atmosphere conducive to productivity
• Must have an in-depth knowledge of the insurance business
• Ability to work collaboratively with leadership teams to meet and exceed goals 
• Proven ability to successfully lead, develop and grow high-level consulting teams
• Ability to resolve conflict and bring about equitable solutions
• Ability to work with clients and partners at a strategic level
• Ability to prioritize business activities that contribute to top-line and bottom-line growth
• Ability to build collaborative relationships and exhibit influence skills
• Ability to travel within assigned region and to corporate office several times a year

Education, Training and Experience:

• 7+ years’ experience in strategic benefits consulting, required
• 5+ years’ experience managing and developing staff, preferred; 3+ required
• Current life and health insurance license, required
• Proficient in Microsoft Excel, other Microsoft suite produces and  database applications
• Advanced knowledge of health, ancillary and alternative funding products

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!