Director, Category Leadership Data Engineering and Category

• Develop a localized plan to execute key quality and operational initiatives and share best practice iterations with the Operations Team for maximum efficiency. 

• Leads the operational area as it relates to customer selling efforts of operational products & services and customer stewardship. 

• Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing). 

• Lead equipment & service cost management at annual business plan meetings. 

• Ensure maximized beverage quality and dispenser uptime within the customers’ outlets. 

• Create and execute solutions to solve complex customer issues. 

• Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations. 

• Create and manage in-outlet crew training programs and incentives. 

• Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers. 

• Support national deployment programs that are created by Customer or internal stakeholders. 

• Manage restaurant equipment recommendations for top beverage quality along with the day to day reactive and planned equipment service. 

• Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact franchisee financial performance and beverage quality/sales.   

Qualification & Requirements 

• Bachelor’s degree in Business or related field 

• 3+ years of customer management experience or customer operational management experience is required.  

• Previous experience in a face to face customer sales or operations role calling on senior level buyers, general operations experience and project management experience are all ideal  

• Experience working with data, specifically manipulation and analysis is needed  

• Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management are ideal  

• Must possess a demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations 

• Supply chain metrics, Lean/CI, Six-Sigma, process improvement, collaborative selling, negotiation, project management, portfolio management, performance reporting, beverage industry with strong exposure to warehouse delivery and DSD are all ideal  

• Must be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome 

• The ability to create a strategic plan that addresses customer needs while also driving company profitability is required 

What We Can Do For You 

• Iconic & Innovative Brands: In our portfolio of over 250 products, we offer a variety of widely known & popular brands including Coca-Cola, Simply, Fairlife & Topo Chico. 

• Exposure to World Class Leaders: Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.