Director, Catastrophe Claims

Build, transform, and lead.

Assurant is seeking an accomplished, forward‑thinking Director of Catastrophe Claims (CAT) to lead our catastrophe claims organization through high‑severity events with precision, empathy, and operational excellence. This is a high‑visibility leadership role for a seasoned claims executive who thrives in fast‑paced, high‑volume environments and knows how to mobilize large teams during crisis events.

If you’re claims leader with deep catastrophe experience—and you know how to balance speed, quality, loss cost, and the customer experience when it matters most—this is the career opportunity you’ve been preparing for.

What You’ll Lead & Deliver

As Director of P&C Claims (CAT), you will shape and execute strategy across a complex, multi‑site CAT operation while managing performance, compliance, customer experience, and operational discipline.

Core Leadership Responsibilities

• Operational Excellence: Drive performance across cycle time, quality, customer experience, capacity planning, and expense control.

• CAT Response Leadership: Lead large, geographically dispersed CAT teams through surge events—balancing agility, scale, and consistency.

• People Leadership: Coach, develop, and elevate leaders at all levels; build a high‑performance culture centered on accountability and empathy.

• Customer & Client Experience: Ensure policyholders receive transparent, empathetic, timely support during their most difficult moments.

• Risk & Compliance: Oversee regulatory adherence, complex claim decisions, and escalation protocols.

• Continuous Improvement: Advance processes, systems, and claims operating models that enhance scale and performance.

• Strategic Partnership: Collaborate with Product, Finance, Legal, Catastrophe, Technology, and client‑facing teams to align execution with enterprise strategy.

What You Bring

• 5+ years of P&C claims experience with proven leadership of multi‑team or large‑scale claims operations.

• Deep catastrophe leadership experience, including high‑severity, high‑volume event management and surge staffing models.

• Strong operational ownership across quality, performance, customer experience, expense control, and loss‑cost management.

• Expertise in regulatory compliance, coverage evaluation, claims investigation standards, and vendor/IA oversight.

• Exceptional communication, executive presence, data‑driven decision‑making, and influence across matrixed organizations.

• High emotional intelligence, resilience, and command presence with strong decision‑making in urgent or ambiguous situations.

Work Environment

• Fast‑paced, dynamic environment with elevated responsibility during CAT events.

• Travel required for conferences, site visits, and business reviews (~20%).

Join Us

If you are a strategic, decisive catastrophe claims leader who inspires teams, elevates performance, and leads with both head and heart—this is your opportunity to make a lasting impact.

#LI

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.