Director of Case Management and Research - Returned Assets Division

Position Summary 
The Director of Case Management oversees the full lifecycle of complex asset recovery claims, from client intake through state agency approval . This role demands an elite eye for detail, deep experience with complex file auditing, and a proven ability to ensure all documentation adheres to strict state regulatory requirements. 

Key Responsibilities 

• Case Execution & Document Analysis: Perform high-level audits and manage the pipeline for complex cases, ensuring evidence meets rigorous compliance standards. 

• Research & Verification: Map family lineages, analyze estate structures, and conduct detailed public record searches to build bulletproof submission files. 

• Team Leadership: Train and supervise staff on accurate, compliant processing techniques to minimize administrative rejections. 

• Process Management: Meet tight deadlines for file submissions while ensuring quality control and resolving complex, escalated client inquiries. 

• Experience: 5+ years in high-stakes file administration, public records research, estate auditing, or similar regulatory compliance roles. 

• Skills: Exceptional ability to interpret state administrative codes and manage complex, document-heavy workflows. 

• Competencies: Mastery of genealogical tools, vital records databases, and archival research. 

• Focus: A, meticulous, process-driven approach to documentation. 

• Medical, Dental, Vision, FSA, HSA (60 day waiting period applies) 

• Life Insurance, Short Term/Long Term Disability (60 day waiting period  

• applies) 

• Employee Assistance Program (EAP) 

• 10 days Paid Time Off (PTO - 90 day waiting period applies) 

• 12 hours Volunteer Time Off (VTO) 

• 401