Director, Business Systems

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs—they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing. 

The Director, Business Systems plays a hands-on role in ensuring lead-to-cash business support systems are aligned with company objectives and enabling business teams to optimize performance. This role is deeply involved in the business implementation and on-going management of platforms spanning the customer life-cycle including but not limited to Point-of-Sale, E-commerce, CRM, Billing, Payments, and self-care.   

Reporting to the Director, Sales Execution, the Director works closely with key Sales and Support partners and cross-functional teams to ensure each stage of the customer life cycle can be effectively served by our platforms.  In addition, this person will work with Product and Engineering to deliver a roadmap of features and functionality necessary to deliver evolving business goals.   

Key Responsibilities:  

• Systems Implementation Management
• Serve as the primary business lead on the Evergent SMB implementation and pending migration
• In partnership with Product/Engineering, build a comprehensive platform roadmap that meets future business demands and drives operational efficiency across the customer experience
• Establish cross-functional governance for future functionality, ensuring data-driven decisions are driving the systems roadmap
• Evaluate existing and new platforms for effectiveness and drive the art of the possible for future needs 

Partner Integrations 

• Serve as the primary business liaison to external partners, ensuring operational integration between systems is optimized
• Ensure external partner relationships are accounted for either internal or external system implementations or modifications
• Assist internal teams with building and maintaining settlement and reconciliation processes between EverPass and external partners 

Data Management 

• Ensure data across the ecosystems meets the demands of business users for both operational and reporting purposes
• Ensure systems enhancements account for data needs of the business for transactional and reporting purposes
• Partner with Data Engineering team to ensure business-critical data elements are accounted for as enterprise reporting and data repositories are established 

What We’re Looking For: 

• 12+ years of experience managing lead-to-cash (Sales / CRM / Billing / Payments) platforms from a business perspective   
• Demonstrated experience managing large-scale systems implementations and roadmaps in a high-growth or startup environment
• Experience with systems migrations in a subscription services business or platform
• Comfort working within a matrixed organization, with the ability to influence outcomes based on a data-driven decision framework
• Strong attention to detail and execution-focused mindset   

Bonus Points: 

• Background in sports media, streaming, or entertainment   
• Startup or high-growth company experience
• Experience building or managing customer-facing e-commerce and/or self-care solutions 

About Us: 

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024. 

Type of work: Remote

In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours 

Expected Compensation: The anticipated base salary range for a new hire into this position is $150,000 - $170,000. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us: EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

Benefits and Perks: 

• Competitive Compensation 
• Medical, dental, vision, life, and long-term and short-term disability insurance
• Professional Development Programs
• Access to senior management and mentoring opportunities
• Employee Recognition Program
• Unlimited PTO
• Paid Parental Leave
• Mental Health and Recharge Days 
• 401k Match
• Pre-tax Transportation
• Employee Assistance Program
• Type of work: Hybrid
• In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours

This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer. 

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.