Director, Business Operations – Prepay Editing

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

Director, Business Operations – Prepay Editing

The Director of Business Operations for Prepay Editing serves as a strategic operating partner to the General Manager, with a mandate to scale a high-growth business and deliver measurable impact. This role sits at the center of strategy and execution—translating ambitious growth objectives into disciplined operating plans, driving cross-functional alignment, and ensuring consistent delivery against key business outcomes.This leader will architect and run the business operating system, enabling visibility, accountability, and velocity across the organization. With a particular focus on accelerating growth in Secondary prepay editing, the Director will identify and remove execution barriers, strengthen analytics and performance insights, and build the operational infrastructure required to commercialize, deliver, and optimize prepay content at scale.

This is a highly visible role with direct influence on growth, client impact, and executive decision-making.

Key Responsibilities & Impact

Strategic Execution & Business Leadership

• Partner closely with the GM to translate strategy into actionable quarterly and annual operating plans, with clear milestones, ownership, and measurable outcomes

• Serve as the connective tissue across the business—ensuring alignment between growth strategy, product/content development, and client delivery

Operating System & Business Cadence

• Design and lead the operating rhythm of the business, including weekly business reviews, monthly operating reviews, and quarterly planning cycles

• Establish governance frameworks, decision-making processes, and risk management practices that drive clarity, speed, and accountability

Growth & Performance Management

• Own end-to-end performance visibility across pipeline, revenue growth, content readiness, client execution, and realized savings

• Build executive-level dashboards and insights that inform decisions and highlight opportunities to accelerate growth

Cross-Functional Execution at Scale

• Drive complex, cross-functional programs spanning content strategy, clinical build, solution design, analytics, client delivery, and customer support

• Proactively identify dependencies and execution risks, removing bottlenecks to ensure on-time, high-quality delivery

Content-to-Revenue Engine

• Establish and optimize the content-to-revenue system, aligning content investments with growth targets, go-to-market priorities, and client demand

• Monitor throughput, readiness, and scalability to ensure the business can meet accelerating demand

Go-to-Market Enablement

• Partner with GTM leadership to strengthen deal support capabilities, including standardized ROI narratives, value articulation, and consultative sales enablement

• Ensure internal readiness to effectively position and sell prepay editing solutions

Client Delivery Excellence

• Build scalable playbooks that ensure seamless transitions from sale → implementation → optimization

• Drive consistency, reduce operational friction, and accelerate time-to-value for clients

Continuous Improvement & Scalability

• Lead operational excellence initiatives, standardizing processes and implementing repeatable mechanisms that improve efficiency and reduce rework

• Embed a culture of data-driven continuous improvement across teams

Executive Communication & Influence

• Synthesize complex information into clear, actionable insights for senior leadership

• Provide transparent updates on progress, risks, and key decisions required to achieve business objectives

Investment & Resource Strategy

• Support strategic decision-making through business cases, capacity modeling, and scenario planning

• Ensure resources are aligned to the highest-impact opportunities tied to growth targets

REQUIRED QUALIFICATIONS

Required (quantifiable from resume/application):

• Minimum of eight (8) years of experience in Strategy & Operations, Product Ops, BizOps or Management Consulting, ideally within healthcare or healthcare technology.

• Demonstrated success driving cross-functional execution without direct authority, including managing complex dependencies and timelines.

• Strong quantitative and analytical capability—experience building KPIs, dashboards, operating reviews, and performance narratives.

• Experience improving processes and operating systems (planning, governance, reporting, handoffs) in a scaling organization.

• Strong communication skills with the ability to synthesize ambiguity into clear recommendations, decisions, and action plans.

• Familiarity with healthcare claims/payment workflows and/or savings-based value propositions (or strong adjacent experience).

PREFERRED QUALIFICATIONS

• Experience supporting a GM/Product line leader in a growth-oriented business.

• Background in payment integrity, claims editing, prepay/postpay analytics, COB/Secondary, or payer operations.

• Experience partnering with Analytics/Data teams to improve data reliability, cycle time, and self-serve insights.

• Experience building consultative GTM enablement: ROI models, value cases, packaging, playbooks, and client roadmaps.

• Comfort with tooling ecosystems (e.g., CRM + BI + project management tools) and translating strategy into scalable operations.

***The US base salary range for this full-time position is:

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***

Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.