Director, Business Analysis and Solutioning

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

The Director of Business Analysis and Solutioning plays a critical leadership role within the CIO Enterprise Applications organization, focused on driving tools and process improvements that enable the firm's Go-To-Market (GTM) capabilities. This individual will lead a high-performing team responsible for business analysis, solution design, and stakeholder engagement across critical front-office domains including Customer Relationship Management (CRM), Pricing, Solutioning, and Client Contract Lifecycle Management (CLM).

Essential Skills, Duties & Responsibilities: 

• Lead the strategic planning, analysis, and delivery of enterprise applications and platforms that support sales, pricing, and contract lifecycle operations.

• Partner closely with Sales, Finance, Legal, and Operations stakeholders to identify improvement opportunities and translate them into technical requirements and product roadmaps.

• Serve as the enterprise process owner for front-office systems including CRM, Pricing Engines, Solution Configuration Tools, and CLM platforms.

• Oversee the evaluation, selection, and implementation of technology solutions to improve business outcomes and user experience.

• Manage a team of business analysts and solution architects responsible for understanding business needs and delivering scalable, efficient technology solutions.

• Drive transformation initiatives to streamline end-to-end GTM processes and improve agility, data quality, and compliance.

• Ensure business requirements are translated effectively into technical specifications and delivered in collaboration with architecture, development, and change management teams.

• Champion continuous improvement, user feedback loops, and adoption strategies to maximize ROI of technology investments.

• Monitor industry trends and emerging technologies to influence future-state architecture and strategic investments.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field; MBA or equivalent advanced degree preferred.

• 10+ years of experience in enterprise systems, business analysis, or solution delivery, with at least 5 years in a leadership role.

• Deep expertise in at least one CRM platform (e.g., Salesforce, Microsoft Dynamics, Sugar CRM), pricing tools, and CLM technologies.

• Proven success in leading cross-functional teams and complex enterprise initiatives across global organizations.

• Strong understanding of front-office business processes including lead-to-order, pricing strategy, and contract management.

• Exceptional stakeholder management, communication, and problem-solving skills.

• Experience working in agile and hybrid delivery environments.

Preferred Skills and Experience:

• Experience in the technology services or consulting industry.

• Familiarity with enterprise architecture and integration frameworks.

• Knowledge of data governance, analytics, and performance tracking for sales and client operations.

• Change management or organizational transformation experience.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A dynamic and inclusive work environment.

• The chance to work with a leading global IT services company.

Compensation

The compensation range for the position in the U.S. is $150,720 to $286,200 based on a full-time schedule.  Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California: $165,720 to $343,560 

Colorado: $150,720 to $286,200 

New York City: $180,720 to $343,560 

Washington: $165,720 to $314,880 

Washington DC: $165,720 to $314,880 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Know Your Rights: Workplace Discrimination is Illegal

Pay Transparency Nondiscrimination Provision   

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
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