Director, Business Advisor

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Business Advisor, you will lead a team responsible for providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth.  Guides teams in developing best in practice solutions to the most complex business challenges and provides oversight to the identification of opportunities to change, enhance, or streamline existing business projects and initiatives.  Identifies regulatory and/or operational gaps within the experience to mitigate key risk associated to financial, reputational or member harm.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Charlotte, NC; Chesapeake, VA or Tampa, FL offices. Relocation assistance is not available for this position.

What you’ll do:

• Provides strategic guidance on procedure and process improvements to influence business optimization.
• Responsible for providing strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.
• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace. 
• Monitors the team’s work efforts and deliverables and ensures team is following and adhering to risk management frameworks; assists with early warning detection, problem triage, solution development and implementation. 
• Partner with management and strategic partners to execute significant business initiatives including prioritization and budgeting of identified areas; create efficient model for driving priorities across the organization. 
• Responsible for developing and implementing effective process to monitor, develop and communicate audit testing, control testing and examination requests.
• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.  
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of project management, process consulting, or business optimization planning within the financial services industry.
• 3 years of direct team lead or management experience. 
• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserv, KDIM, Fidelity, Metric Stream or other industry related applications. 
• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.
• Knowledgeable in the applications of Agile process and procedures. 
• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization and adoption of new business plans.
• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.
• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.
• Expert knowledge of Microsoft Office tools.

What sets you apart:

• Experience working with Insurance carrier sales and/or service contact centers, or agencies/brokerages.
• Experience developing business performance management programs.
• Prior experience administering recognition, incentive compensation and rewards programs.
• Experience defining requirements for Application, Data and IT teams to create KPI/KRI's for business or project metrics and measurement.
• Prior experience utilizing Salesforce CRM or related CRM software.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: The salary range for this position is: $127,310-$229,160.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.