Director of Account Management

DuploCloud is a software platform that allows engineering teams to achieve their infrastructure automation, security and compliance goals by offering DevOps-as-a-Service. We strive to make DevOps and Infrastructure-as-Code accessible for everyone; where application developers can focus on building applications rather than writing thousands of lines of code to automate well known operational workflows and compliance standards. DuploCloud is a venture backed company, Series-B funded by WestBridge Capital and StepStone Group.

About the role: 

We are seeking a Director of Account Management to build and lead DuploCloud’s Account Management function. This leader will be directly responsible for driving expansion ARR through upsell and cross-sell motions, while building the team, process, and playbooks to scale. Reporting to the VP of Customer Success, this role owns post-sale revenue growth and works closely with Customer Success, Sales, and Product to ensure customers realize full value from DuploCloud.

The ideal candidate has a proven track record in cloud/SaaS expansion sales, thrives in high-growth environments, and is adept at leveraging AWS and GCP partner funding programs to accelerate deal velocity.

You will be a strong fit for this role if you have experience … 

•  Driving strategy and execution for upsells, cross-sells, and renewals to achieve quotas and deliver measurable ARR growth.
• Leveraging cloud partnerships (AWS, GCP, and others) to maximize co-sell and funding programs that support expansion and renewal motions.
• Building and scaling Account Management functions, including processes, playbooks, and reporting structures that ensure predictable expansion outcomes.
• Incorporating Managed Operations and professional services into upsell and cross-sell strategies.
• Overseeing high-risk or strategic accounts, managing complex renewals, preventing churn, and expanding relationships at the VP and C-level.
• Partnering with Customer Success Managers to align adoption, expansion opportunities, and renewal execution.
• Hiring, enabling, and coaching Account Managers to achieve individual quotas and drive overall NRR goals.
• Maintaining accurate pipeline and renewal forecasts, tracking performance against quotas, and providing leadership updates.
• Gathering and communicating customer insights to influence roadmap, marketing initiatives, and go-to-market strategy.

Qualifications: 

• 10+ years in account management, expansion sales, or sales leadership, preferably in cloud, DevOps, or SaaS companies.
• Demonstrated success in quota-carrying roles with a proven track record of meeting or exceeding revenue targets.
• Deep familiarity with AWS, GCP, and other cloud partner funding programs.
• Experience selling SaaS plus Managed Operations or professional services.
• Experience building and scaling quota-carrying teams from early stages.
• Strong executive presence and ability to influence C-level stakeholders.
• Excellent cross-functional collaboration and deal orchestration skills.
• Strong operational discipline around pipeline management, forecasting, and reporting

Compensation Philosophy: 

At DuploCloud we recognize the value you bring, and our commitment to your success is reflected in a competitive compensation package tailored to your experience, location, and skills. To further align your incentives with the value you deliver, we're excited to introduce a commission-based compensation structure. In addition to our competitive compensation, we offer a comprehensive array of benefits designed to elevate your overall work experience.

Range: $140,000.00 - $160,000.00 depending on location and level of experience.

Benefits: 

• Remote flexible work options
• Employee assistance program (EAP)
• Medical, dental & vision benefits supplement
• Life & supplement life and Critical illness insurance
• Health Savings Account (HSA), Flexible Savings Account (FSA)

Note: DuploCloud Inc. is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

The pay listed above is specific to California, Colorado, Connecticut, Maryland, Nevada, New York, Rhode Island, and Washington. The standard base pay range listed for this role may not be applicable to other locations.

Applicants may be required to sign a confidentiality agreement during the interview process. Applicants who receive job offers from DuploCloud Inc. will be asked to sign a confidentiality agreement, intellectual property disclosure, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at DuploCloud Inc. and wish to review a copy of the required documents prior to receiving an offer, you may request a copy from your Recruiter.