Lead account management by renewing and upselling clients, executing sales plans, analyzing market data, and managing a team.
What is Findem:
Findem is HR 2.0. We’re a fast-growth startup with an ambitious vision and the technology to back it up. Our People Intelligence platform uses true AI and machine learning to provide critical solutions for talent acquisition and people analytics functions. With the deep insights that our platform provides, companies can build more engaged and diverse teams, and close their talent gaps faster. We have an amazing opportunity to establish ourselves as leaders in this space, and we need strong advocates to help us achieve that goal.
We’re backed by top-tier investors including Wing Venture Capital – the same firm that backed Snowflake, Cohesity, and Gong. Findem powers businesses across scaling, pre-IPO, and publicly traded companies who trust us to solve their biggest HR and Talent challenges. We have an incredibly skilled and collaborative team that values curiosity, diversity, openness and building great experiences every day for our customers. By joining Findem, you will have the unique opportunity to help define what the future of HR looks like for every business.
Why We Need You:
As our Director of Account Management, you’ll own the strategy and execution behind retaining and expanding our client base with a focus on leading a high-performing team to drive renewals, upsells, and world-class client relationships. This role is both strategic and hands-on, requiring sharp leadership to reduce churn, boost revenue, and elevate the AM function into a true growth engine. With a focus on people, process, and performance, you’ll be the architect of our client success story.
What You'll Do:
- Lead and mentor the Account Management team to achieve client renewals, upsell targets, and overall revenue growth, ensuring churn remains low
- Oversee the creation, execution, and evaluation of strategic sales plans, guiding the team to deliver measurable results
- Direct the team’s research, analysis, and reporting on market trends and customer data to inform strategy and uncover growth opportunities
- Partner with and influence cross-functional teams, serving as the primary departmental leader and advocate
- Recruit, develop, and evaluate team members to build a high-performance culture and ensure ongoing professional growth
Your Working Experience:
- Strong background in Account Management within a SaaS environment, with a knack for building lasting client relationships
- Strong sales and client success skills, you know how to spot opportunities and turn them into wins
- Proven leadership experience, with the ability to inspire and guide a high-performing team
- A track record of successfully renewing even the most at-risk accounts
- Bonus points if you’ve worked with enterprise clients in the Talent Acquisition space—or the HR industry more broadly
What Makes You a Great Fit:
- Familiarity with talent acquisition, HR tech, or recruiting technology is highly desirable
- Knowledge of how enterprise recruiting teams operate, including challenges around passive sourcing, pipeline nurturing, and DEI goals
Benefits & Perks:
- Competitive base + performance-based compensation
- Unlimited PTO
- Generous healthcare coverage for you and your family
- Home office and productivity setup stipend
- Professional development budget and executive coaching access
- Equity grants that align your success with ours
We’re an Equal Opportunity Employer
We believe that a diverse team builds better solutions. We’re committed to creating an inclusive environment for all employees and welcome candidates from all backgrounds, experiences, and perspectives.
Ready to build something impactful and lead a team to success? Apply now and let’s grow together.
Top Skills
AI
Machine Learning
SaaS
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