Director, Account Management

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.   

Our core values drive us in our important mission of keeping people safe:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off  

AlertMedia is looking for a Director, Account Management, to play a pivotal role in shaping our Account Management strategy and elevating our team to increase revenue across our fast-growing Enterprise, Mid-market, and SMB customer base. The Director will help grow revenue through strong leadership, strategic planning, coaching, and actively partnering with your team in customer renewals, up-sells, and expansions. The Director will work closely with our Customer Account Directors and customers, while collaborating with internal stakeholders to accomplish team goals. Your success will be measured by your team’s ability to retain and grow annual recurring revenue, while maintaining an exceptional customer experience. 

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!   

Who you are:  

You are a roll up your sleeves team leader, with a proven track record of owning Account Management in the enterprise and mid market segments, with strong people management experience, and the ability to identify and own the strategic initiatives required for successful customer growth. You are passionate about sales, while caring deeply about your people and their success. One of your strengths is in influencing and negotiating with executives at large-scale enterprises. You thrive in a quota driven environment. You are articulate, inquisitive, collaborative, and analytical.  You are a self-motivated, sales-minded professional who is highly organized and comfortable in a fast-paced, high-volume sales environment.   

What you get to do every day:   

• Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close.  
• Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.  
• Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts.   
• Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by:    

1. Understanding customer objectives and use-cases   
2. Defining and executing sales plans and proposals that provide strategic recommendations designed to meet specific customer needs   
3. Articulating value in products and services to help meet those needs   
4. Identifying new personas and contacts to drive further value within customer organizations  
5. Helping large customers to establish and meet their requirements with the goal of expanding once those have been met; participating in large customer QBR’s   
6. Reviewing renewals and any obstacles limiting adoption or creating renewal risk   

• Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.   
• Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base. 
• Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals   

What you bring to the role:  

• 7+ years of experience in account management and sales with a history of success
• Must have prior enterprise and mid-market sales and account management experience within a SaaS organization
• 3+ years of people management experience   
• Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast  
• Strong coaching mentality and ability to help elevate others in their career development  
• Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal   
• Exceptional interpersonal skills; clear and concise written and oral communication skills   
• Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level   
• Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process   
• This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate 

Why you’ll love working at AlertMedia: 

• Competitive base salary + Uncapped commissions + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 9 years in a row and numerous other awards 
• Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails  
• Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc. 
• Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams 

About AlertMedia:  

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com.   

Come join us in our mission to save lives and minimize loss through effective communication.  

AlertMedia does not currently sponsor applicants for work visas. 

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/