Director, Account Management

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location: Pittsburgh, PA - Hybrid

Classification: Exempt

Status: Full-Time

Reports to: Vice President, Account Management

Purpose

The Director, Account Management builds and manages relationships with works with existing manufacturer partners for exclusive and highly limited distribution drugs. The Director will develop long-term relationships with PANTHERx’s manufacturer partners that leads to high customer satisfaction and retention.

Responsibilities

• Leads in developing relationships for each manufacturer partner from the pre-implementation period forward. This will include developing relationships above the program level with the manufacturer and clearly communicating program status and value.
• Leads in the development of business objectives for each manufacturer partner. The objectives will meet both partner and PANTHERx’s success measures for the programs.
• Leads in the development and execution of plans for assigned manufacturer programs that drive Key Performance Indicators (KPIs) that are important to both the partner and PANTHERx.
• Oversees the Account Management team to assure manufacturer partner expectations are exceeded and the specific manufacturer program performs above expectations.
• Provides leadership for regularly scheduled business reviews, accumulating evidence that demonstrates PANTHERx’s position as the partner of choice and providing insights for the partner that they otherwise would not have access.
• Leads in the identification and execution of plans to improve the enhanced service profile for all assigned therapies. Lead negotiations for contract changes in discount or services.
• Partners with Business Development to identify additional service revenue opportunities, and works with legal to execute new Service Agreement Amendments and Statements of Work as needed to provide new or adjusted service offers to our manufacturing and third-party partners.
• Collaborates and communicates effectively with internal teams (including but not limited to implementation, operations, and revenue cycle management (RCM)) to design and implement processes and structure of the manufacturer’s program and assure proper functioning of the program.
• Directs the continuous review of manufacturer programs intended to identify potential issues before they rise to a critical level and communicate them internally for corrective action and with the partner to assure satisfaction.
• Leads in talent identification and multiplication for the Account Management team.
• Other duties as assigned.

Required Qualifications

• Bachelor’s Degree in business, healthcare, or a related field
• Minimum of five (5) years of experience with Specialty Pharmacy programs or manufacturers in a leadership role.
• Minimum of two (2) years experience in healthcare management setting.
• Prior experience with managing partner relationships in a healthcare setting.

Preferred Qualifications

• Excellent verbal and written communication skills.
• Previous experience leading teams focused on Rare diseases.
• Previous experience in client relations management, specifically pharmaceutical manufacturers.
• Ability to lead a multi-functional, matrixed organization.
• Ability to communicate effectively in a manner that is clear, logical and consistent.
• Ability to exercise independent judgment.
• Ability to manage deliverables in a high pace environment.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.