Dir, Business Systems Analysis

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.
At Spectrum, we keep customers connected across our 41-state footprint. Our Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, our Fraud Protection Team helps deliver the exceptional services and experiences Spectrum is known for.
BE PART OF THE CONNECTION
As a Business Systems Analysis Director leading the Fraud Protection Team, you are responsible for the design and development of new systems related to automating fraud-based systems and rules used to protect the consumer and Spectrum from fraud.
You will lead strategic initiatives, integrate cross-functional expertise and fortify our defenses against evolving fraud vectors. Using your deep fraud expertise and strategic acumen, you will drive proactive defense capabilities, mentor junior analysts and scale team impact.
WHAT OUR BUSINESS SYSTEMS ANALYSIS DIRECTORS ENJOY MOST

• Directing the activities of a team that provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Leading a team to effectively monitor, investigate, and analyze authentication-related fraud (e.g., credential stuffing, account takeovers, device spoofing, MFA bypass).
• Working in a fast-paced, high-risk environment and interface with senior leadership to report on fraud trends, emerging risks and mitigation outcomes.
• Driving multi-functional efforts and collaborate with engineering, IT, product, cyber and legal teams to implement new fraud controls.
• Owning the strategy and roadmap for fraud detection and prevention across authentication touchpoints.
• Acting as fraud subject matter expert for authentication technologies and customer identify verification processes by providing technical and strategic direction to identify and address business issues and opportunities.
• Evaluating new applications and IT developments to make recommendations on appropriate systems alternatives and/or enhancements to current systems.

In this role you'll be working on assignments that are broad in nature and often require originality and ingenuity. If you're a creative problem-solver who can lead cross-functional teams to address identified fraud issues, this is the role for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: 8+ years of experience with business systems; Management: 7+ years
• Education: Bachelor's degree in IT or related field or equivalent work experience
• Skills: Expert knowledge of business and systems; Expert analytic, organizational, and problem solving skills; Effective team and relationship building skills; Proven leadership and mentoring skills
• Abilities: Prioritize and organize effectively; Analyze and interpret data; Quickly identify business problems/opportunities; Communicate with all levels of management and company employees; Make decisions and solve problems while working under pressure
• Working conditions: Office environment
• Hybrid Schedule: Four in-office days weekly

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

BSY710 2025-55995 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.