IT Digital Support Engineer

Work Schedule

Environmental Conditions

Job Description

The position

Due to our growth we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters.

Location: Idaho and surrounding states near by - Remote

In this position in the MSD division you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities. 

Specific work associated with this position include:

• Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions.
• Ensure systems are setup for remote diagnostics and health monitoring

• Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material.

• Perform automated deployments through the use of configuration management technology;
• Provide support to the installations within the SLA as agreed using our processes.

• Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.

• Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order.

The Requirements
The successful candidate will possess the following combination of education and experience:
• Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field

• Proficient in English (verbal and in writing)
• Experience in IT application management;
• Experience with data storage and (remote) software installations, support and trouble shooting.
• Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs

• Experience with virtualization technologies like VMWare/KVM infrastructure
• 5+ yrs of Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker.
• Confirmed customer facing skills and great teammate.

• Strong problem-solving skills and analytical approaches.

• Motivated to work in a constantly evolving and highly technical environment.

• Open to travel up to 25% of time (mainly regional).