Digital Product Analyst - Remote

Requisition Number: 2354065
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
UnitedHealthcare is a rapidly growing company dedicated to transforming the healthcare industry through innovation. We are seeking an enthusiastic and curious individual who is well-versed in all things digital to fill the role of Digital Product Analyst for the Medicare Supplement View Plans and Pricing (MS VPP) team. In this role, you will be responsible for executing the product strategy and vision outlined by the product management team. This includes market research, analyzing, defining, and documenting digital products and translating work into succinct requirements for the technical team. In this position you will be a liaison between your business partners and technical partners.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Work with the Medicare Supplement View Plans and Pricing (MS VPP) digital product team to develop and execute a product roadmap for enhancing user experiences
• Refine and/or expand details of capabilities and/or features including identifying how the experience will work, dependencies to make it work, risks and acceptance criteria; provide supportive information and requirements documentation of your findings
• Function as a liaison between front-end and back-end capabilities to ensure seamless consumer experience; Create and maintain product documentation, including flows, user journeys, and data integrations
• Collaborate with Subject Matter Experts to understand current experiences, identify gaps, and gather data requirements for new consumer experiences
• Conduct product and market research and competitive analysis to identify gaps and opportunities
• Participate in post-release testing and health checks as required
• Work with Tele-sales Ops leaders and partners with Digital Product Managers to identify opportunities, define gaps in desired optimized experiences and/or identify data needs required to optimize existing agent experiences and deliver new digital experiences
• Serve as an advocate for our shoppers and agents to build and improve their digital experiences while integrating with other areas of our business to deliver on our omnichannel goals
• Provide project management support to keep digital product teams on track and better communicate with our key stakeholders
• Partner with product managers and key business partners to identify potential areas for improvement and personalization
• Gather qualitative VOC insights and quantitative website analytics data to identify user's biggest problems & pain-points that need resolution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years in ecommerce and/or digital product role
• 2+ years of experience in agile teams

Preferred Qualifications:

• Health care experience or experience in other interactive and digital industries such as retail and financial services or digital agencies
• Experience with Agile software development processes. Formal experience with one or more recognized Agile methodologies (Scrum, etc.) or toolsets (VersionOne, Rally, etc.)
• Experience working successfully in a large, matrixed organization
• Experience coordinating priorities and contributions of a network of stakeholders from across a large, diverse organization
• Experience delivering Web experiences that meet user needs based on usability research, UX design and information architecture principles, and product management methodologies
• Ability to develop and maintain relationships to establish trust and credibility across a matrixed, cross-functional team
• Demonstrated ability to manage and prioritize deliverables
• Solid communication skills, including written, spoken and presentation styles

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.