Digital Channels Experience - Senior Product Associate

You enjoy supporting the future of product innovation as a product analyst, ensuring customer and business value, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Responsible for executing the vision, strategy, and roadmap for the homepage experience.

As a Senior Product Associate in Digital Channels Web, you will be responsible for leading and supporting key initiatives by collaborating across Digital and partner teams to understand business requirements, define the requirements in partnership with software engineers, and then promote them through build, test, and deployment. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer & business expectations.

In this highly collaborative, hands-on role, you will partner closely with Design, Engineering, Analytics, orchestration and cross-functional product teams to deliver an intuitive, seamless, and engaging experience that advances customer needs and business objectives. You will lead product analysis, translate high level requirements to build ready epics & user stories, ensure successful feature launches, prioritize initiatives, and drive end-to-end execution from concept through launch and continuous optimization.

Job responsibilities
 

• Supports Product Managers in discovery efforts to uncover customer solutions and integrate them into a prioritized product roadmap, to develop a product strategy and product vision that delivers value to customers
• Drive product execution with scrum teams, and quad & LOB partners to deliver the web homepage’s prioritized roadmap aligned to customer journeys, business priorities, and digital channel goals. 
• Lead cross-functional execution with design and engineering partners to deliver enhancements, experiments, and new capabilities.
• Prioritize work effectively using data, customer impact, risk/compliance considerations, technical effort, and business value.
• Manage the product backlog including epics, user stories, acceptance criteria, and release planning; ensure timely delivery.
• Optimize performance and engagement via analytics, experimentation (A/B tests), personalization approaches, and iterative improvements.
• Champion user-centric design ensuring accessibility, clarity, and consistency with brand and channel standards.
• Establish operating rhythms (standups, refinement, sprint planning, reviews) and communicate status, tradeoffs, and decisions.
   

Required qualifications, capabilities, and skills

• 4+ years of product management or equivalent expertise in digital products, web experiences, or customer-facing platforms. or a relevant domain area
• Expert knowledge of the product development life cycle, design, and data analytics
• Proven ability to drive day-to-day delivery with agile teams.
• Strong analytical skills with experience using data to make decisions (funnels, engagement metrics, segmentation, experiment analysis).
• Demonstrated success influencing cross-functional teams and senior stakeholders without direct authority.
• Experience writing clear product requirements, user stories, and acceptance criteria.
• Excellent communication skills able to simplify complex topics and align teams around outcomes.
• Strong customer experience mindset with a track record of delivering intuitive, high-quality user experiences.
• Proven ability to operate with Agile methodology
   

Preferred qualifications, capabilities, and skills
 

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience supporting a high-traffic homepage, landing-page ecosystem, or personalized content module strategy.
• Familiarity with experimentation platforms, personalization and content management systems (CMS).
• Knowledge of accessibility standards (e.g., WCAG) and inclusive design best practices.
• Experience working in regulated environments

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans