Digital Asset Management (DAM) Operations Lead

ROLE DESCRIPTION
The Content at Scale team is seeking a Digital Asset Management (DAM) Operations Lead to drive and manage the execution, governance, and operationalization of Pfizer's enterprise Digital Asset Management (DAM) strategy and system. This role will ensure the DAM ecosystem delivers measurable business value by overseeing process mapping, implementation, ongoing operations, and optimization across markets.
Serving as the central connection point across marketing, medical, regulatory, IT, and external partners, the DAM Operations Lead will translate a pre-defined strategic vision into executional reality - ensuring compliant, efficient, and scalable content operations that are ready for an AI-enabled future.
The DAM Operations Lead will oversee a team of DAM Librarians and Business Leads, manage process and workflow governance, and track performance outcomes against business KPIs. This role requires a blend of DAM product leadership, operational excellence, stakeholder alignment, and data-driven accountability. Deep knowledge of Adobe Experience Manager (AEM) and experience in heavily regulated industries is required.
ROLE RESPONSIBILITIES
DAM Strategy

• Execute and evolve the pre-defined DAM strategy, ensuring successful implementation across brands and markets.
• Lead end-to-end process mapping for content ingestion, approval, reuse, and archival to align business and technical workflows.
• Translate strategy into a detailed operating model and execution plan, with milestones, dependencies, and measurable outcomes.
• Execute defined governance frameworks, metadata models, taxonomy, and asset lifecycle management to ensure compliance, discoverability, and reusability while evolving as appropriate to meet business needs.
• Analyze key metrics and usage reports to evaluate DAM impact, identify improvement opportunities, and drive enhancements by aligning resources and defining new business requirements for product teams
• Partner with Adobe product owners, marketing, compliance, and Digital teams to ensure integration across the content supply chain
• Maintain and refine the DAM roadmap, ensuring alignment with the broader content and AI strategy.
• Prioritize enhancements, manage the roadmap, and ensure solutions meet evolving user needs.
• Refine the roles required to support DAM strategy and operations in a business-as-usual state and manage these resources to support this work.

Stakeholder Management

• Refine the roles required to support DAM strategy and operations in a business-as-usual state and manage these resources to support this work.
• Serve as the primary connection point across the DAM enterprise, linking content creators, reviewers, marketers, agencies and compliance teams.
• Collaborate with cross-functional stakeholders to prioritize initiatives, resolve challenges, and drive adoption of DAM best practices.
• Partner with external agencies, BPO teams, and technology vendors to maximize efficiency and service excellence.

Operations & Governance

• Direct and mentor the team defined to support the DAM strategy and ongoing operations including roles such as DAM Librarians and process analysts, ensuring effective asset ingestion, metadata tagging, asset quality, and version control.
• Oversee the day-to-day DAM operations service areas, including content ingestion, metadata enrichment, rights management, archiving, health checks.
• Define and enforce standards for asset approval of workflows, regulatory compliance, and audit-readiness.
• Monitor system performance, SLA adherence, and user satisfaction, driving continuous improvement.
• Ensure process governance and documentation are maintained for all operational workflows, including ownership of RACI and SOPs.
• Build a library of user focused materials covering DAM processes, training, and job aids published to assist users navigate their role in the DAM related to the content process.

Change Management & Enablement

• Lead the rollout of new DAM processes, ensuring teams are trained, supported, and enabled to operate within the defined framework.
• Refine the roles needed to sustain and evolve the DAM strategy, roadmap, processes and operations, recruit, hire and manage those roles
• Champion adoption of new workflows and automation capabilities across teams.
• Deliver reporting and dashboard requirements that visualize performance, reuse, and operational efficiency.
• Partner with learning and changing teams to embed DAM best practices and governance principles.

BASIC QUALIFICATIONS

• A minimum of 8+ years of relevant experience in DAM, Content Management, or Product Ownership.
• Experience in life sciences/pharma or other heavily regulated industries is strongly preferred.
• Ability to work independently to assess priorities, communicate recommendations to senior stakeholders, and influence decisions that enhance DAM performance and user experience.
• Strong understanding of pharma regulatory and compliance frameworks (e.g., Medical, Legal and Regulatory reviews, FDA/EMA guidelines).
• Proven expertise in leading DAM platforms (e.g., Adobe Experience Manager Assets, Aprimo, Veeva Vault, or equivalent), and better understanding of Adobe tools (e.g., Fusion, Workfront)
• Demonstrated success in managing business / product teams or offshore service teams, with a focus on operational excellence and SLA delivery.
• Deep knowledge of metadata, taxonomy, rights management, and content lifecycle management.
• Strong stakeholder management and communication skills, with the ability to align business needs with system capabilities.
• Experienced leader with a track record of managing cross-functional and global teams.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Occasional light travel may be required
OTHER JOB DETAILS:

• Last Day to Apply: March 30, 2026
• Work Location Assignment: Hybrid, 2-3 days onsite/week (per Pfizer's Log in for Your Day Policy)

# DigitalAssetManagement #DAM #AdobeExperienceManager #ProductOwner
The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [email protected] . This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
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