Digital Architect

Job Summary:

As a Digital Architect, you will define and guide the architecture of Bamboo’s customer, agent, and partner digital experiences, including direct-to-consumer quoting, binding, and policy servicing. You will work across Product, UX, Engineering, and the architecture team to translate business needs into secure, scalable, and accessible applications. You will provide hands-on design guidance for frontend applications, supporting services, and integrations with Guidewire and third-party platforms, helping delivery teams carry solutions from discovery through production.

Supervisory Responsibilities:

• None. This is an individual contributor role that provides technical guidance and mentoring across delivery teams.

Duties/Responsibilities:

• Define digital solution architecture for quoting, binding, and servicing across customer, agent, and partner channels.
• Partner with Product and UX to translate customer journeys and requirements into application designs, API contracts, and implementation plans.
• Guide frontend architecture using React, Next.js, TypeScript, and Guidewire Jutro Digital Platform; establish reusable components and development patterns.
• Design supporting services and integrations with Guidewire InsuranceSuite, identity providers, payments, documents, and insurance data providers.
• Define session management, authentication, authorization, and privacy controls with Security; address abuse prevention and protection of customer data.
• Design for accessibility, browser compatibility, performance, scalability, resilience, and maintainability across digital journeys.
• Produce solution diagrams and architecture decisions, review designs and critical code changes, and validate approaches through proofs of concept.
• Partner with QA and DevOps on automated testing, CI/CD, release readiness, observability, and production troubleshooting.
• Use application telemetry and journey analytics to identify architecture improvements and reduce failures and technical debt.
• Design and validate AI-enabled digital capabilities, such as conversational assistance and workflow automation, with secure enterprise API integration, response evaluation, human escalation, and monitoring.

Required Skills/Abilities:

• Strong hands-on skills in React, Next.js, TypeScript or JavaScript, and modern frontend architecture.
• Experience designing REST APIs, backend services, and integrations using Java or Node.js and cloud services.
• Working knowledge of Guidewire InsuranceSuite and its integration with customer and agent digital experiences.
• Knowledge of AWS, relational and NoSQL data stores, caching, asynchronous processing, and API security.
• Experience with OAuth 2.0, OpenID Connect, secure session handling, and identity provider integrations.
• Ability to balance usability, accessibility, performance, security, and delivery constraints and communicate design tradeoffs clearly.
• Ability to mentor engineers and influence technical decisions across distributed teams without direct reporting authority.
• Hands-on ability to integrate AI and generative AI services into web applications and supporting services, including prompt design, retrieval-augmented generation (RAG), tool or API integration, and controls for prompt injection, data exposure, response quality, latency, and cost.

Required Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 8 years of software development experience, including 3 years in digital solution architecture or a comparable technical leadership role.
• Experience delivering customer-facing web applications and integrating digital channels with enterprise systems.
• Experience designing P&C insurance quoting, binding, or servicing solutions and working with Guidewire integrations.
• Practical experience implementing or prototyping AI-enabled applications using large language model APIs, evaluating responses, and using AI-assisted development tools with code review and automated validation.

Preferred Requirements:

• Hands-on experience with Guidewire Jutro Digital Platform, EnterpriseEngage, or Guidewire digital and cloud APIs.
• Relevant Guidewire, AWS, or architecture certifications.
• Experience with Auth0 or Okta, payment integrations, document platforms, and insurance data services.
• Experience with digital funnel analytics, session analytics, and observability tools such as LogRocket and Datadog.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.